MANAGER - CAGE & CREDIT

Overview

POSITION SUMMARY:

Under the direction of the Director of Cash Operations, the incumbent assists in managing and guiding department staff; evaluates applications for lines of credit and makes appropriate decisions to approve, deny, or modify; refers requests over a pre-determined dollar amount to a Director or above.

Responsibilities

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Prepares and types correspondences, forms, reports, charts, and graphs.
• Sets up and maintains all files, records and logs as required.
• Places, accepts, and screens telephone calls and refers calls to others.
• Receives, opens, and distributes incoming mail documents.
• Ensures all necessary reports and correspondences are forwarded timely to the proper management.
• Performs the counting of the tokes/tips for the cashiers as necessary.
• Maintains the highest level of professionalism and confidentiality regarding the team members and guests.
• Participates in the processing of customer credit applications including verification of bank and credit information.
• Assumes responsibility for the maintenance of credit files and required reports.
• Reviews credit applications for completeness.
• Ensures credit background checks on patrons are properly completed, updates patron credit files and completes all other necessary file maintenance.
• Monitors compliance with Virginia Lottery regulations, company policies, and AML/Title 31 regulations.
• Consistently displays positive morale and high service standards.
• Develops and oversees execution of company and property objectives related to the Cage Department.
• Directs smooth, efficient, cost effective operations including: labor management, supervision of all aspects of services and inventory control; overseeing staffing levels in accordance with business demand, create adjustments whenever possible and monitors compliance of full time equivalents (FTEs) per department policy.
• Oversee staff knowledge of fraud prevention and scams.
• Oversee quality hiring, training and succession planning processes.
• Direct operational functions consistent with approved budgets.
• Oversee and monitor department expenses regarding daily operations and payroll.
• Lead the delivery and measurement of guest services consistent with the Company’s core service standards and brand attributes.
• Provide input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure the company’s competitive position.
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction.
• Work with casino executives & hosts for the benefit of customers.
• Oversee guest service standards which are consistent with the property’s standards and brands attributes; respond to and resolve guest and/or employee complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate and resolve potential difficulties.
• Develop employee-training procedures relating to supervising and cashiering.
• Oversee and coordinate scheduling, staffing and ensure resolution for payroll issues.
• Create and implement standard operating procedures for Cash Ops.
• Ongoing review of efficiencies in the process and procedures.
• Ability to perform all functions in Cage, Credit & Count Operations.
• Assistance with variance resolution and reporting.
• Responsible for ensuring asset security in Cage Operations.
• Partner with all Casino Operational areas ensuring great communication.
• Create, implement and direct new functionality as introduced and compliant.
• Adheres to all Virginia Lottery Regulations.
  
  
  

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

Five (5) years’ progressive cage management experience preferred. Two plus (2 ) years of casino experience required.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
• Must successfully pass background check.
• Minimum 3 years Cage Shift Manager experience
• Must maintain strict confidentiality relative to financial data and casino policies.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.
• Prior experience opening new properties/outlets strongly preferred.
  
  
  

Knowledge Of

• State and local tax laws, gaming laws and banking regulations.
• Effective communication skills with the ability to delegate responsibility and motivate and manage a diverse group of team members to achieve common goals and objectives.
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.
• Principles of supervision, training, and performance evaluation.
• Pertinent federal, state, and local laws, codes, and regulations. .
  
  
  

Ability To

• Research, analyze, comprehend, and act upon information and be aware of the business environment in order to effectively manage areas of responsibility.
• Ability to set clear direction for the department to ensure the successful execution of the strategic plan.
• Ability to apply different and novel ways to deal with organizational problems and opportunities.
• Observe and direct actions of subordinates.
• Make unpopular and/or difficult decisions which benefit the organization in the short and long term.
• Be a strategic, analytical, ethical, and effective motivator.
• Skill in developing successful working relationships with senior management, peers, and subordinates within department and outside of the department.
• Be flexible to work varying shifts and time schedules as needed.
• This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
• Communicate effectively with outside contacts and all levels of team members.
• Review, comprehend, analyze, and assimilate reports, information generated on and by the computer and other necessary documentation.
• Obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
  
  
  

Additional Details

DISCLAIMER:

This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different task is performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development). #HARDROCKBRISTOL

Age Requirements

21

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