Beverage Supervisor

POSITION SUMMARY

The incumbent in this position is responsible for the daily supervision of the casino bars, service bars, and cocktail service, with crossover responsibilities in the restaurant operations, to ensure exceptional guest service and the achievement of guest service goals. Responsible for daily supervision of assigned Food & Beverage Team Members for the Hard Rock Hotel & Casino Sioux City.

GENERAL ACCOUNTABILITIES

The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.

• Train and motivate team members.
• Monitor daily schedules and rotations to ensure appropriate staffing levels to maintain guest service and profit goals.
• Monitor and ensure product and service quality are following established standards.
• Provide training to team members regarding responsible alcohol service and tobacco sales, as well as providing exceptional guest service.
• Train Team Members in proper food handling techniques, as well as food safety.
• Evaluate performance of Team Members, recommend coaching, and provide feedback to Food and Beverage management.
• Maintain company funds and equipment in an orderly manner.
• Review and comprehend all necessary documentation.
• Maintain a well-groomed, neat, and clean appearance.
• Perform other related duties as may be assigned.

WORKING CONDITIONS/ESSENTIAL FUNCTIONS

Must have ability to:

• Operate in a working environment that is subject to varying levels of crowds, noise and smoke, the severity of which depends on guest volume.   
• Stand throughout an eight-hour shift.
• Observe and direct actions of subordinates.
• Effectively communicate with all levels of team members as well as guests.
• Review and comprehend all necessary documentation.

JOB QUALIFICATIONS

Knowledge of and experience with beverage operations in a bar, restaurant, or casino environment and strong public relations skills required. These skills and abilities are typically acquired through the completion of a high school degree or equivalent, with business related college courses preferred.  Five years of food and beverage operations background with at least two years bartending and one year in a supervisory capacity preferred.

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, every team member has the following responsibilities related to compliance with laws and regulations:

• Attend required training sessions offered by the Hard Rock Hotel & Casino.
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member’s department. 
• Consult Internal Control Procedures and Policy Manuals for guidance.
• Report illegal activity to Security or the appropriate levels of Management

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