Spa Concierge

Join the band at Hard Rock Hotel Daytona Beach as our Spa Concierge!

Overview

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Hard Rock Hotel Daytona Beach can feel more like play than work. Our property is the premier resort destination of Central Florida. This electrifying resort destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from Sessions restaurant, Wave bar, a Rock Spa® & Salon and music galore. Our Commitment to Service: We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Hard Rock Hotel family also rolls out the red carpet for our employees with competitive benefits & a great work environment.

The Opportunity

The Spa Concierge is responsible for opening the Rock Spa, greeting and checking in guests, setting up and maintaining relaxation areas and stations, stocking and maintaining lockers, cleaning showers and bathrooms, maintaining steam rooms, and removing used linen and trash.

Primary Responsibilities

• Be knowledgeable of spa operations, including treatments, packages, and use of all spa equipment.
• Open and close Rock Spa according to procedures.
• Greet and check in guests. Process payments and charges.
• Ensure all areas of the Rock Spa remain free of damage, debris, dust, clutter, and trash.
• Set up, maintain, and break down relaxation lounge and fruit, water, and tea stations.
• Stock and maintain lockers.
• Ensure towel, linen, and robes remain stocked.
• Clean locker rooms, restrooms, and showers, and replenish amenities.
• Maintain steam room, sauna, and Jacuzzi.
• Ensure treatment rooms and stations are maintained before and after each use, including removing all used linen, removing trash, cleaning and disinfecting surfaces, and restocking supplies.
• Maintain positive and professional communication with all staff.
• Provide recognition to others, including co-workers, supervisors, managers, and directors.
• Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
• Ensure a healthy and safe work environment for co-workers and guests.
• Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
• Promote property outlets to guests.
• Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
• Resolve guest complaints using property procedures.
• Create a positive environment in which all employees have the ability to maximize their potential.
• Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
• Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
• Participate in Sound Check meetings on each shift.
• Always smile and offer a warm greeting to all.
• Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
• Take initiative to offer assistance throughout the property.
• Operate ethically to protect the Hard Rock brand.
• Utilize programs designed to help Save the Planet.
• Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
• Perform additional duties as requested by department managers and supervisors.
• Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
• Coordinate operations with other departments, as needed.
• Present a professional image to employees, guests, clients, owners, and investors.
• Review and develop guest history records to enhance personalized service for repeat guests.

Maintain confidentiality of guest, employee, and company information.

Skills/ Education/ Experience

Secondary school degree preferred and/or previous work experience in service for at least 1 year.

• Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas.
• Ability to read, comprehend, and write simple instructions, short correspondence and memos.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.

Fluency in English: additional languages preferred.

Physical Demands

• Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to obtain impressions through the eyes.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.
• Ability to occasionally move objects (lift, push, pull, balance, carry) up to 100 pounds / 50 kilograms.
• Ability to turn or twist body parts in a circular motion.

Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

Hard Rock Hotel Daytona Beach is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.