AGENT - SPORTS BOOK - PART TIME

Overview :

Providing outstanding customer service while processing wagers for guests who are betting on the results of sporting events and is responsible for efficient and timely exchange of cash on all transactions.

Responsibilities :

Key Responsibilities & Accountabilities :

Professionally engage patrons to effectively resolve disputes and answer questions while enhancing the

customer experience

Maintains and balances a till for use in issuing and redeeming tickets and vouchers including following void

procedures and cash handling procedures

Communicate and promote our menu of wagering options and promotions to patrons

Strong knowledge of when and where to escalate potential complaints, business risks, and potential VIP

customers

Maintains a neat and well-stocked window for the next shift

Knows and abides by Ohio CCC regulations, internal controls and company policies and procedures

Measures of Performance :

Proper execution of cash handling polices

Timeliness of identification / appropriate escalation of issues for resolution

Demonstration of values and behaviours consistent with Hard Rock values & Mottos

Compliance with regulatory and legal requirements

Capabilities :

Experience at working both independently and in a team-oriented, collaborative environment is essential

Can adjust and efficiently react to shifting priorities, demands, and timelines through analytical and problemsolving capabilities all while delivering Amplified Service

Flexible during times of change, and the ability to work at speed

Ability to effectively prioritize and execute tasks in a fast-paced environment

Hands-on and can learn the category and support the broader Retail business and its stakeholders across

Retail Sportsbook operations

Exceptional communication / problem solving skills to clearly articulate ideas, frame problems and offer

solutions with both internal and external customers

Understand sports wagering terminology and products as well as managing customer expectations

The ability to make optimal decisions in high pressure situations

Strong communication, attention to detail, and problem-solving skills

Must be able to stand or walk for long periods of time and work in a loud, smoking environment

Qualifications :

Qualifications & Experience :

Flexibility to oversee operations 24 / 7 and be on call and available to work flexible hours including nights and

weekends

1 years experience in Gaming and or Sportsbook related roles preferred

Strong background and in-depth knowledge of the gaming industry and betting process preferred

Customer Service experience required

Prior cash handling experience required

Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.

Must successfully pass background check.

Must successfully pass drug screening.

Must be at least twenty-one (21) years of age.

Currently located in or willing to relocate to Cincinnati, Ohio area