What are the responsibilities and job description for the BARTENDER - HARD ROCK position at Hard Rock International (USA), Inc.?
Overview :
The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for providing superior beverage service to Hard Rock Casino Rockford guests and cocktail servers while providing excellent guest relations.
Responsibilities :
- Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
- Takes customer drink orders.
- Properly greet each guest and provide outstanding customer service offering drink and food specials.
- Totals bills, presents check, collects settlement, and processes payment.
- Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank.
- Be thoroughly familiar with all menu items, including ingredients and food allergens, and spirit / wine / beer lists in order to assist guests and answer questions accurately.
- Be thoroughly familiar with all menu cocktails and spirit / wine / beer lists in order to assist guests and answer questions accurately.
- Prepare cocktails according to recipes, using correct tools and glassware.
- Memorize ingredients and recipes for all Hard Rock brand specialty cocktails and prepare accordingly.
- Develop new cocktail recipes when directed by management, utilizing mixology skills to combine unique flavor profiles and presentation methods.
- Greet guests and help them select food and beverages by presenting the menus, offering cocktails and entrees, and answering food preparation questions.
- Serve food and beverages, ensuring timeliness, completeness, and accuracy.
- Serve meals to patrons according to established rules or etiquette, working in a casual dining setting.
- Maintain bartop and bar table guests by removing dirty dishes, replenishing utensils as needed, refilling beverages, and being alert to any guest needs.
- Process payments according to POS and cash handling procedures.
- Perform last call.
- Maintain bank variance within standard.
- Ensure all checks are closed out.
- Maintain bar inventory to determined par levels and communicate ordering needs to management staff.
- Maintain positive and professional communication with all staff.
- Communicate effectively and professionally with the culinary team to maximize guest satisfaction.
- Adheres to food and beverage policies and State Liquor Laws.
- Keeps station clean at all times.
- Promotes positive customer relations.
- Responsible for the receipt of monies and settlement of guests checks.
- Other departmental related duties and assignments as directed by management.
Qualifications :
ADDITIONAL REQUIREMENTS : (Licenses, Certifications, Testing, etc) :
KNOWLEDGE OF :
ABILITY TO :
Additional Details :
The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and / or implied contract of employment exists unless it is in writing and signed by the Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.
Age Requirements :
