MALE ATTENDANT - SPA (PART TIME)

Job Description

Job Description

Overview

The Spa Attendant is responsible for opening the Rock Spa, greeting and checking in guests, setting up and maintaining relaxation areas and stations, stocking and maintaining lockers, cleaning showers and bathrooms, maintaining steam rooms, and removing used linen and trash

Responsibilities

Be knowledgeable of spa operations, including treatments, packages, and use of all spa equipment.

• Ensure all areas of the Rock Spa remain free of damage, debris, dust, clutter, and trash.
• Set up, maintain, and break down relaxation lounge and fruit, water, and tea stations.
• Stock and maintain lockers.
• Ensure towel, linen, and robes remain stocked.
• Clean locker rooms, restrooms, and showers, and replenish amenities.
• Maintain sauna, locker rooms, and public spaces of Rock Spa.
• Ensure treatment rooms and stations are maintained before and after each use, including removing all used linen, removing trash, cleaning and disinfecting surfaces, and restocking supplies.
• Maintain positive and professional communication with all team members.
• Provide recognition to others, including co-workers, supervisors, managers, and directors.
• Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
• Ensure a healthy and safe work environment for co-workers and guests.
• Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
• Promote property outlets to guests.
• Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
• Resolve guest complaints using property procedures.
• Create a positive environment in which all team members have the ability to maximize their potential.
• Listen to comments, criticisms, and feedback from guests, team members, and managers to gain an understanding of strength and opportunity to improve personal / property performance.
• Work as a team, helping all team members to complete the required activities that ensure we deliver Amplified Service.
• Participate in Sound Check meetings on each shift.
• Always smile and offer a warm greeting to all.
• Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
• Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
• Perform additional duties as requested by department managers and supervisors.
• Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
• Present a professional image to team members, guests, clients, owners, and investors.
• Operate ethically to protect the Hard Rock brand.
• Maintain confidentiality of guest, team member, and company information.
• Perform general administrative duties.

Qualifications

EDUCATION AND / OR EXPERIENCE REQUIREMENTS :

ADDITIONAL REQUIREMENTS :

PHYSICAL DEMANDS :