What are the responsibilities and job description for the SUPERVISOR - STEWARD position at Hard Rock International (USA), Inc.?
Job Description
Job Description
Overview
The incumbent in this position is responsible for maintaining a sanitary environment for food and beverage preparation and storage as well as provide clean service ware and utensils for the entire food and beverage operation.
Responsibilities
Creates an atmosphere that induces guests to make Hard Rock Cincinnati Casino their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
Hires, trains, motivates, evaluates, and manages food and beverage staff in order to ensure that team members receive adequate guidance and resources to accomplish established department objectives.
Develops, implements, and monitors department standards, guidelines, and objectives, and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of department.
Directs the maintenance of cleanliness of the back of the house areas, which include : main kitchen, storage areas, dumpster, loading dock, TDR, and washing areas. Manage general cleaning schedule so that the food service areas meet or exceed the health inspection requirements.
Assists in the maintenance of the inventory and coordination of the distribution of all big four items : china, glassware, linens and silver which also includes visual inspection to ensure cleanliness and safe transportation.
Controls equipment storage areas and the issuance of equipment for the Food & Beverage Department.
Attend and participate in meetings, completing follow-up as assigned.
Perform work regularly and predictably.
Other duties as assigned.
Qualifications
his knowledge and these abilities are typically acquired through a completion of a High School Diploma or equivalent, and a minimum of three years’ experience as a Steward. Prior supervisory experience preferred.
ADDITIONAL REQUIREMENTS : (Licenses, Certifications, Testing, etc) :
Must obtain and maintain all licenses / certifications per Federal, State, and Gaming / Lottery regulations.
Must successfully pass background check.
Must successfully pass drug screening.
Must be twenty one years of age.
KNOWLEDGE OF :
Pertinent federal, state, and local laws, codes, and regulations.
All operations of the Stewards’ Department.
Demonstrated organizational skills, budgeting experience and full understanding of financials
ABILITY TO :
Communicate clearly and concisely, both orally and in writing
Be flexible to work varying shifts and time schedules as needed.
Deliver programs which create a service level of excellence for internal and external guests.
Tie training to the organization’s strategic goals.
Ability to communicate effectively with all levels of employees and outside contacts.
Review and comprehend all necessary documentation.
Inspect and maintain all areas for which responsible.
Stock and retrieve supplies as needed.
