What are the responsibilities and job description for the PLAYER DEVELOPMENT - CASINO HOST (Seminole Hard Rock Hotel & Casino Hollywood) position at Hard Rock International?
Overview :
About Seminole Hard Rock Hotel & Casino Hollywood
Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, Bora Bora style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale / Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us : Facebook : SeminoleHardRockHollywood, Twitter : @HardRockHolly, Instagram : @HardRockHolly.
Benefits & Perks :
We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http : / / www.gotoworkhappy.com / benefits to see our full list of benefits!
Responsibilities : JOB SUMMARY :
Maintains relationship with targeted customers through personal contact in order to generate incremental gaming revenues.
ESSENTIAL JOB FUNCTIONS :
- Achieves quotas provided by management for room goals, new card sign-ups, events, entertainment, etc
- Assists in the development of incentive programs, host goals, special events and marketing programs.
- Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida / departmental policies and procedures.
- Effectively handles customer complaints and discrepancies in an efficient and courteous manner.
- Ensures the protection of customers rewards and credit lines.
- Greets guests in the casino and participates in social events and special promotions.
- Increases the growth of gaming revenues through development of a targeted customer base.
- Issues Players Club cards and promotes the program and related promotions.
- Keeps informed of competitive promotions.
- Maintains relationships and markets our gaming product and amenities to valued guests.
- Maintains up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information.
- Must have excellent communication skills, tact and judgment, high moral integrity and strong work ethic.
- Other duties as assigned.
- Provides special services to include food, beverage, transportation, cross-property events and Players Club programs.
- Responsible for telemarketing to active and inactive customers by mail and phone to further develop brand loyalty and visitation to the Hard Rock Hotel and Casino and reports the results of these efforts.
- Safeguards the confidential nature of all departmental and company records.
- Tracks guests visits, arranges accommodations and provides complimentaries according to established guidelines.
- Updates guest history for future visits.
Qualifications :
High school diploma or equivalent required. Bachelors degree in Accounting, Business Administration, Finance or Marketing preferred and two (2) years in a casino host experience four (4) years casino marketing experience or the equivalent combination of education and experience.
WORK ENVIRONMENT :
CLOSING :
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gamings employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to :
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Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
