What are the responsibilities and job description for the Assistant Manager position at Hardwood On The Rocks?
As the Assistant Manager, you will have significant interactions with guests and team members. Your primary role is to ensure quality service by providing thorough training to employees and adhering to our company's policies. You will be responsible for overseeing service standards, addressing guest concerns, and assuming leadership when the Manager is unavailable or occupied with other tasks.
Key Responsibilities
- Train employees on customer service expectations and company policies.
- Oversee daily operations to maintain high service standards.
- Lead in resolving guest complaints and concerns.
- Assume management responsibilities when the Manager is absent or busy.
Please note: As an important member of our team, we offer competitive benefits and opportunities for growth.
