What are the responsibilities and job description for the Hotel Front Desk Clerk position at Hariom Hospitality Five LLC?
Overview
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various guest inquiries efficiently. Bilingual or multilingual candidates are highly encouraged to apply, as they will enhance our guest relations efforts.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Check guests in and out of the hotel efficiently while ensuring all necessary information is collected accurately.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Provide information about hotel services, local attractions, and amenities to enhance the guest experience.
- Maintain accurate records of room availability and reservations using hotel management software.
- Process payments and ensure all transactions are completed accurately.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
- Uphold hotel policies and procedures while maintaining a high level of confidentiality regarding guest information.
Experience
- Previous experience in a front desk or guest services role within the hospitality industry is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Excellent phone etiquette and communication skills, both verbal and written.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with hotel management software is advantageous but not required; training will be provided.
Join our team as a Hotel Front Desk Clerk where your contributions will help create memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: From $12.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
Schedule:
- 10 hour shift
- 4 hour shift
- 8 hour shift
Ability to Commute:
- Chisholm, MN 55719 (Required)
Work Location: In person
Salary : $12
