Hotel Front Desk Clerk

TITLE: Front Desk Clerk

DEPARTMENT: Hotel

SUPERVISOR: Resort Manager

WAGE: Depending on Qualifications

SHIFT: Full-time nights/weekends/holidays

CLASSIFICATION: Non-exempt

REQUIREMENT: Non-gaming license

JOB SUMMARY: Under the direction of the Resort Manager the hotel front desk clerk is to check guests in and out. Verify guests’ registration information take any further information required, such as identification and period of stay, and take cash or process credit cards. Once they have gone through all these procedures, they hand the room key to the guests and guide them to their rooms. When a guest is about to check out, a front desk clerk will ensure that all dues are clear, and the key is handed over. A friendly, professional attitude is always required. Must be willing to work nights, weekends, and holidays. A neat, clean appearance is a must.

JOB QUALIFICATIONS:

· High school diploma/GED preferred.

· Must understand the operations of the front desk.

· Excellent customer service skills.

· Previous cash handling experience.

· Must have computer experience.

· Ability to communicate effectively.

· Ability to multi-task.

· Good organizational and administrative skills required.

· The ability to remain calm under pressure.

DUTIES AND RESPONSIBILITIES:

· Must adhere to Legendary Waters Resort & Casino’s policies and procedures.

· Must adhere to all appearance and uniform standards.

• Greet guests and provide them with room availability and hotel facilities information.
• Assign rooms to guests and provide them with instructions on using automated keys.
• Make reservations over the phone and confirm them by providing call-back services.
• Maintain information on room availability and guests’ accounts.
• Perform bookkeeping activities such as position charges and computing bills.
• Collect payments in the form of cash and process credit card payments.
• Record guests’ comments and complaints.
• Advise housekeeping staff to handle tasks when rooms are vacated.
• Answer incoming telephone calls and provide information on the hotel’s services.
• Take and relay messages to guests.
• Accept and carry out wake-up call requests.
• Make cash drops at the end of each shift.
• Perform cleaning and maintenance tasks at the front desk.
• Communicate with staff on the previous shift to manage guests’ arrivals and reservations.
• Inform management of any discrepancies in front desk operations.
• Provide guests with information on entertainment prospects inside the hotel & casino.
• Report safety hazards to the management or security officials.

· Must be able to sit, stand, and or/walk for long periods.

· Perform other duties as assigned.

The Red Cliff Tribal Council has a drug-free workplace policy and adheres to the intent of the Drug-Free Workplace Act. All new hires are subject to a drug test before starting.

Native American preference applies, yet all qualified applicants will be considered.

Applications are available at the casino cashier’s window and online at www.legendarywaters.com.

For more information contact:

Leah Hyde

Human Resource Manager

37600 Onigamiing Drive, Red Cliff, WI 54814

Leah.Hyde@legendarywaters.com (715)779-9401

Job Types: Full-time, Part-time

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• Weekends as needed

People with a criminal record are encouraged to apply

Ability to Commute:

• Bayfield, WI 54814 (Required)

Ability to Relocate:

• Bayfield, WI 54814: Relocate before starting work (Required)

Work Location: In person