Case Manager - Family Shelter

Position Description

The Case Manager is an integral part of the team providing support services to families at the New Broadway Family Shelter in order to promote housing readiness, family stability, wellness, recovery, and rehabilitation. Responsibilities are implemented within the framework of agency policy, professional ethics, legal scope of practice and regulatory guidelines.  Responsible for the provision of supportive counseling with families residing in the shelter, the Case Manager will conduct regular unit inspections during which immediate and long-term housing, entitlements, vocational/educational, medical and mental health needs of the whole family will be addressed using motivational interviewing techniques and based on harm reduction principles.  In addition, the Case Manager will refer clients to the Housing Specialist for next-step housing needs and coordinate care with all other staff within the facility and other providers.  The Case Manager will be responsible for ensuring compliance with contract services requirements, carry a caseload, maintain regular contact with clients and collaterals, and ensure client and collaterals are active in program activities.

Essential Job Functions

The following duties are mandatory requirements of the job:

1. Maintain a caseload of approximately 25 families.
2. Provide case management services; including, but not limited to advocacy and counseling, to both the primary client and other family members residing at the New Broadway shelter.
3. Assist with Independent Living Plan development in order to prepare for permanent housing.
4. Assess clients’ needs with particular attention to family dynamics, mental health, and overall aspect of their wellbeing.
5. Provide care coordination with medical and other social service providers.
6. Assist with group facilitation in the areas of treatment adherence; supportive; mental health; activities of daily living; and substance abuse.
7. Provide entitlement and medical escorts as needed.
8. Conduct regular unit inspections.
9. Counsel families on housekeeping skills.
10. Submission of timely monthly documentation.

Other Responsibilities

1. Attend divisional housing meetings, weekly staff meetings, quarterly agency meetings, and other internal staff meeting as required.
2. Appropriate and timely referrals on behalf of clients, provides client advocacy in negotiating systems and delivery of services.   
3. Attend and/or coordinate case conferences with other providers.
4. Other duties as assigned.

Education and Certification

1. BA in related social service field with 5 years of relevant work experience.
2. A strong working knowledge/ background working with homeless families plus services rendered to the mentally ill and substance use populations.  

Special Skills and Knowledge

In addition to the above-listed job responsibilities and educational requirements, the ideal candidate for this position possesses most or all of the following:

1. Knowledge of DHS and entitlements for low income/homeless individuals in NYC
2.  Basic computer literacy (e.g., Microsoft Word, e-mail, internet browsing).
3. Crisis management and de-escalation skills.
4. Familiarity with Motivational Interviewing and Harm Reduction.