Technologies Coordinator

PRIMARY FUNCTION

This position is primarily focused on the triage and troubleshooting of issues and requests from customers. The Technologies Coordinator must be able to prioritize, multi-task, and function effectively as part of a team. They will work with issues related to laptops, desktops, and software, as well provide telecommunications, and network support, training and troubleshooting in a mid-sized networked environment for an Architectural & Engineering firm with multiple locations.

TYPICAL DUTIES

• Answer, evaluate, troubleshoot, and prioritize incoming telephone, voice mail, e-mail, chat, and in-person requests for assistance from customers experiencing problems with hardware, software, networking, printers, and other technologies.
• Troubleshoot, identify problems, research, isolate, resolve and follow up on routine customer problems, referring more complex problems to a supervisor or the appropriate technical staff.

• Log and track incidents and service requests in the Help Desk system and update the knowledge base with related problem documentation in accordance with department policies and procedures.
• Install, configure, maintain, and troubleshoot a wide range of software used throughout the company, including but not limited to Microsoft desktop operating systems and applications.
• Install, support, and upgrade hardware and software.
• Support and maintain various telecommunications, audiovisual, and computer related equipment.
• Maintaining computer equipment inventory in the IT asset management database.
• Contact vendors and utilize on-line technical support to resolve issues or obtain software updates.
• Work with, respond to, and take direction from supervisors, department directors, and other members of leadership.
• Work independently with limited direction and supervision.
• Other duties and tasks as assigned.
• Limited travel between offices will be required.

JOB QUALIFICATIONS

• Computer technology related degree or technical diploma, and some relevant Help Desk Operations and hardware/software support experience in an Information Technology setting with specific experience working with the following:
  • Application and operating system deployment
  • Asset management and inventory
  • Endpoint protection
  • Office 365
• Client health and monitoring
• Consideration will be given to the following licenses and certifications.
  • CompTIA A
  • CompTIA Network
  • Other CompTIA certifications
  • Other Microsoft certifications
  • VMWare Certifications
• Additional consideration will be given to candidates with previous experience working for an Architectural or Engineering firm.

PHYSICAL REQUIREMENTS

Work is sedentary and often performed in an office setting. Work area is lighted, heated, and ventilated. This position may require extended periods of standing, sitting, as well as some repetitive movements, bending and lifting of minimal weight. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

ADDITIONAL KNOWLEDGE, SKILLS, and ABILITIES

• The ideal candidate will be able to troubleshoot Microsoft desktop operating systems and applications.
• Additional consideration will be given for experience working with Microsoft Endpoint Configuration Manager (also known as SCCM or ConfigMan), or InTune.
• Strong written and verbal communication skills and professional demeanor - actively participates and contributes as a team member in group settings.
• Strong planning, organizational, problem solving and time management.
• Ability to prepare effective and concise documents and correspondence.
• Ability to present presentations to a variety of groups.
• Have a client-oriented attitude with a desire to provide outstanding professional services.
• Be dedicated to their professional development as well as the success of colleagues and the firm.

In compliance with all applicable or other employment requirements, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability and arrest and conviction records.

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