What are the responsibilities and job description for the Steak House Host position at Harlow's Casino Resort & Spa?
- Greet and seat guests pleasantly, quickly, and efficiently.
- Smile
- Insure proper service.
- Insure efficient and smooth operation of restaurant.
- Communicate problems/situations to management or relief personnel.
- Answer phones and take reservations.
- Must have knowledge of all service job responsibilities: Food server, Bus Person, and Runner.
- Must be aware of business needs, station assignments and breaks (i.e., VIP’s coming in, special functions in house, shutdown, items no longer available from the kitchen, etc.).
- Must be aware of all activity in the dining room (i.e., service to guests, standards being used, tables un-bussed, executives in to dine, etc.).
- Must be able to handle cash transactions in an emergency situation to cover the cashier for short periods of time.
- Knowledge of safety procedures to insure team member’s safety.
- Assist in bussing and/or resetting tables.
- Remove debris (i.e., napkins, straw wrappers, and other materials) from the floor as required or necessary.
- Monitor booth seats and chairs for crumbs to insure cleanliness.
- Never seat guests at a table that is not clean.
- Monitor door at all times to insure prompt seating of guests.
- Host personnel will not loiter (i.e., carry on unnecessary or non-business conversations) in side stations at any time.
- Responsible for cleanliness of all side stations, tableware, clean floor, salt and pepper shakers, sugar, etc.
- Adhere to all prescribed Service Standards and Service Sequence.
Always conduct oneself in a manner that reflects a positive professional image to Harlow’s Casino Resort & Spa.
Must be 21 years of age or older
Experience
Preferred- Experience as a host or in the hospitality industry
Education
Required- High School or better
Behaviors
Preferred- Enthusiastic: Shows intense and eager enjoyment and interest
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred- Self-Starter: Inspired to perform without outside help
- Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
