What are the responsibilities and job description for the Receptionist position at HARMAN International?
About The Role
The Receptionist position serves as the first point of contact for the company with visitors and customers. The position requires that an individual be skilled in outstanding customer service, communication skills, professional in their demeanor and ability to prioritize tasks in order to be able to direct the flow of visitors, phone calls, emails and appointments. The position provides administrative and clerical support with occasional special projects.
What You Will Do
The Receptionist position serves as the first point of contact for the company with visitors and customers. The position requires that an individual be skilled in outstanding customer service, communication skills, professional in their demeanor and ability to prioritize tasks in order to be able to direct the flow of visitors, phone calls, emails and appointments. The position provides administrative and clerical support with occasional special projects.
What You Will Do
- Answer, screen, and forward any incoming calls, and facilitate inquiries while providing excellent customer service.
- Maintain and update campus phone directory.
- Northridge Campus newsletter: draft some of the content/design while also receiving entries from different groups to edit/consolidate into newsletter; send to HR for final approval
- Greet visitors/vendors with a warm and welcoming attitude, assist with questions and direct them as needed.
- Receive building issues from employees and notify facilities or security personnel; notify applicable personnel when food has arrived for conferences, etc.
- Perform other clerical receptionist duties such as scanning, filing, photocopying, as well as sorting and shredding files.
- Fill out Fed Ex, UPS and DHL labels for employees shipping packages and next day envelopes to other sites or companies.
- Maintain office supply inventory.
- Receive and sort daily mail/deliveries/couriers.
- Operate letter-stamping machine for mailing letters and large envelopes.
- Maintain seating chart for campus; partner with HR for space allocation issues.
- Reserve conference room for new hire orientation.
- New hire desk set up: create nameplate, ensure proper assets are set up (IT equipment, chair, etc.) and area is clean.
- Assist HR/Executive Assistants with ad-hoc tasks and/or special projects.
- High school diploma or GED.
- Minimum 1 year direct administrative experience.
- Familiarity with postal services (i.e., USPS, UPS, & Fed-X).
- Basic knowledge of Microsoft Office (Word, Outlook and Excel).
- Computer literate and internet savvy.
- Strong customer service and organizational skills.
- Ability to maintain confidentiality and professional attitude at all times.
- Verbal and written communication skills.
- Ability to adapt to changing work priorities without loss of accuracy or time.
- Be willing to work in an office in Northridge, CA
- Successfully complete a background investigation and drug screen as a condition of employment
- Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
- Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
- Extensive training opportunities through our own HARMAN University
- Competitive wellness benefits
- Tuition Reimbursement
- Access to HARMAN Campus Fitness Center and Cafeteria
- An inclusive and diverse work environment that fosters and encourages professional and personal development.
