Helpdesk IT Technician

Description

Want a fulfilling job while working for a Great Place to Work certified company? Looking for opportunities to grow in your position and enhance your craft? Do you enjoy working with a team, where your opinions and ideas are strongly valued? Lift your life by joining Harmar Mobility, where our purpose is to lift lives within our team, among our network of dealers, and in our communities across the nation. We manufacture mobility device lifts for vehicles and accessibility products to help those with mobility difficulties enjoy their independence and continue to make meaningful memories, whether they’re at home or on the road.

We are seeking a Help Desk Technician to join our growing IT team. This role will assist with end user support, monitor systems for performance and security issues and help facilitate continuous improvement. To do well in this role you will need to be a team player, provide excellent customer service, and get stuff done.

Helpdesk IT Tech Core Responsibilities:

• Meet Harmar’s Core Values (Team Player, Gets Stuff Done, Can-Do Attitude, Genuinely Cares, Does the Right Thing, Embraces Inclusion).
• Provide excellent customer service!
• Problem Solving, root cause analysis - Identify and resolve problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in team problem solving situations.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills.
• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining professional networks, participating in professional organizations.
• Stay up to date on information technology trends and security standards.
• Tests work before implementing.

Additional Responsibilities

• End user support
• Research, develop, and implement IT solutions based on company’s IT vision.
• Increase system and business efficiency through workflows and other automation tasks.
• Maintain and enhance system monitoring and management processes.
• Other duties as assigned.

Great Benefits:

• Medical, FSA, HSA, Dental, Vision, Maternity/Paternity Leave, STD, LTD after 60 days of full-time employment
• Harmar offers $50,000 Life Insurance first day of employment
• 401(k) matching after 6 months of full-time employment
• Paid Vacation time (80 hours) and Sick/Personal time (30 hours) after 90 days of full-time employment
• Eight Paid Holidays and one Floating Holiday
• Fitness and PPE Reimbursement
• Annual Merit Increases and Bonus Potential

Harmar Core Values, these are important to us!:

• Team Players –We lean on each other, are dependable and trustworthy.
• Get stuff Done – We finish the job and possess a strong work ethic.
• Can-Do Attitude – A spirit of positivity and flexibility. We go the extra mile.
• Genuinely Cares –We are accountable and work to be customer champions.
• Does the Right Thing – Every Time, All the time. No exception, No compromise.
• Embraces Inclusion – We love diversity. Come as you are. We like it that way.

Requirements

• Degree in computer science or related field, or a combination of schooling, certifications, and on the job experience.
• Two or more years of experience in information technology.
• Understanding of Windows Operating Systems, Microsoft Office 365 Applications, Software deployment, Helpdesk Ticketing
• Experience working with Salesforce, Cloud Telephony, and CAD applications is a plus. 

Harmar is a certified Great Place to Work for 2024, 2023, 2022 and 2021. We are recognized for our safe, inclusive and welcoming environment.

Harmar Mobility is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, ancestry, religion, orientation, age, sex, marital status, national origin, disability, genetic information, or veteran status.

Salary : $50,000