What are the responsibilities and job description for the Home Care Schedule Coordinator position at Harmony at Home Senior Care?
Schedule Coordinator – Home Care Agency
Location : Plano, Texas (on-site in office)
Company : Harmony at Home Senior Care
Job Type : Full-Time
About Us :
Harmony at Home Senior Care is a compassionate and client-focused home care agency dedicated to providing exceptional care to seniors and individuals in need. Our team is committed to ensuring our clients receive personalized and professional care that enhances their quality of life. We are looking for a dedicated Schedule Coordinator to join our growing team and play a crucial role in managing caregiver schedules and ensuring seamless service delivery.
Job Summary :
The Schedule Coordinator is responsible for coordinating and maintaining caregiver schedules, matching caregivers with clients based on needs and availability, and ensuring high levels of satisfaction for both clients and staff. This role requires excellent communication, problem-solving, and organizational skills to manage scheduling needs effectively in a fast-paced environment.
Key Responsibilities :
Coordinate and manage caregiver schedules to ensure all shifts are covered efficiently.
Match caregivers with clients based on skills, availability, and client preferences.
Communicate schedule changes promptly to caregivers and clients.
Work closely with the recruitment and HR team to onboard new caregivers and fill open shifts.
Monitor and track caregiver availability, attendance, and performance.
Address scheduling conflicts and last-minute changes with professionalism and urgency.
Maintain accurate records in scheduling software and update client and caregiver details as needed.
Serve as a point of contact for caregivers regarding scheduling concerns.
Collaborate with management to optimize staffing strategies and improve efficiency.
Answer incoming calls and text messages from prospective and current clients and caregivers.
Complete shifts with clients when caregivers are unavailable for scheduling needs.
Source, Interview, Hire, Onboard, and Train new caregivers as needed for staffing open shifts.
Assists with general office tasks to ensure efficiency of operations.
On-Call : Rotate managing phone calls after hours to ensure that all shifts are properly staffed.
Qualifications :
Previous experience in home care or healthcare scheduling direct scheduling.
Strong organizational skills with the ability to multitask and prioritize effectively.
Excellent verbal and written communication skills.
Proficiency in scheduling software and Google Workspace (Gmail, Google Sheets, Google Docs, Google Drive).
Ability to problem-solve quickly and handle urgent scheduling changes with a positive attitude.
Compassionate and customer-service-oriented approach to working with caregivers and clients.
High school diploma or equivalent; additional education in healthcare administration is a plus.
Works in a highly visible area with High volume scheduling tasks in a Very fast-paced office environment.
Benefits :
Hourly pay based on experience.
Health benefit options with Proactive Health Management Plan.
PTO & Holiday Pay.
Life, Accident, Disability, and Hospital Insurance options.
401k Retirement Plan with company match.
Career growth opportunities within a supportive team environment.
Meaningful work that directly impacts the lives of caregivers and clients.
How to Apply :
If you are a detail-oriented professional who thrives in a dynamic environment and wants to make a difference in the lives of caregivers and clients, we’d love to hear from you! Apply today by submitting your resume and cover letter.
Join Harmony at Home Senior Care and help us provide exceptional care, one shift at a time!
