Quality Manager

QUALITY MANAGER JOB DESCRIPTION

DEPARTMENT: ADMIN

JOB TITLE: QUALITY MANAGER

REPORTS TO: CHIEF QUALITY OFFICER

CLASSIFICATION: Exempt

SALARY: $83,200 -$114,000 or $40-$55 DATE: 12/13/24

Job Overview
JOB PURPOSE: The Quality Manager serves as the quality assurance and compliance resource for the organization. The Manager analyzes health center requirements, determines ways of ensuring protocols are followed throughout the organization, has/maintains a system to audit protocols for compliance, and institutes performance improvement plans when standards are not met. Develops an understanding of the EHR application functionality, reporting capabilities, interfacing, and integration associated with clinical applications assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time with reasonable accommodation.

• Oversees updating, maintenance, and coordination of HH Department manuals and policies, and procedures
• Coordinates, tracks, and processes reports and trends regarding compliance activities
• Assists with monitoring, as necessary, compliance activities of HH departments
• Implements applications, tools, and processes that assist clinicians with the management of data in patient care and the provision of healthcare
• Assists with developing, coordinating, and leading in compliance education/training for staff
• Assists with application implementation and system customization including the development of alerts/hard stops, data integration, order generation, automation of document entry, and enforcement of adherence to workflows
• Provides technical support, diagnosis of application errors, and troubleshooting system issues
• Designs and implement educational and clinical services programs, support end-user training
• Assists individual departments in preparing for audits
• Assists with coordinating agency response to government investigations/claims
• Proactively identifies clinical problem areas and documents deficiency trends. Educates clinical staff regarding deficiencies
• Recommends innovative ideas, processes, and/or procedures for enhancements, additions, and modifications to improve existing systems
• Assists with the configuration and setup of new users within the clinical systems as they relate to the EHR
• Researches patient data across multiple applications to resolve discrepancies and/or improve workflow
• Serves as a resource person for daily operational issues within the electronic health record
• Participates in performance improvement/practice transformation activities
• Manages and leads the development, implementation, and ongoing maintenance of Meaningful Use within the facility
• Assists with Emergency Preparedness Planning

MINIMUM POSITION REQUIREMENTS:

Education: Bachelor's degree or equivalent experience required, Master's degree in Business Administration, Healthcare Administration, Nursing, Public Health, or a related field strongly preferred.

Knowledge, Skills, and Abilities:

• Intermediate-level overall computer skills and advanced knowledge of Microsoft Office applications – particularly Excel and PowerPoint
• Advanced training/knowledge in QI/QA processes and compliance
• Demonstrated understanding of data collection, data validation, and data reporting processes
• Proven ability to multitask and manage priorities. High level of attention to detail
• Proven ability to work independently and maintain self-motivation
• Strong organizational, problem-solving, and analytical skills.
• Ability to work as part of an interdisciplinary team and to deal effectively with diverse individuals at all levels of the organization and with external partners
• Excellent written and verbal communication skills
• Proven skill in preparing and maintaining records, writing reports, and responding to correspondence

Experience:

• Experience working in a health care setting including experience working with electronic health record systems strongly preferred
• Three years of increasingly responsible healthcare operations experience preferred
• Medical terminology and understanding of workflows are critical
• Demonstrated commitment to high-quality health care for low-income, ethnically diverse populations
• Must be proficient and have a strong working knowledge of Microsoft Office (Outlook, Excel, Word, etc.)
• Knowledge of eMDs or EPIC program software is preferred but not required
• Proven project management skills

Physical Requirements and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Ability to operate office equipment, including computer equipment. Must be able to sit or stand for long periods of time, with occasional walking. Requires a moderate level of mobility, dexterity, and flexibility in order to perform essential functions. The employee is occasionally required to walk, bend, reach with hands and arms, and lift 25 lbs. Hearing and close vision abilities are required. Work is performed in a typical office environment with moderate equipment noise. Regular travel to all agency sites is required.

AAP/EEO Statement

• Harmony Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Harmony Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
• Harmony Health expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Harmony Health’s employees to perform their job duties may result in discipline up to and including discharge.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. My signature below is to acknowledge that I have received a copy of this job description. I have read and I understand the information contained herein. If I have any questions about the content of this job description, I can contact my Supervisor/Manager or Human Resources.

Job Types: Full-time, Part-time, Contract

Pay: $83,200.00 - $114,000.00 per year

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $83,200 - $114,000