Professional Services Engagement Manager

Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers’ pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, Software Engineering Insights and continues to expand at an incredibly fast pace.

Harness is led by technologist and entrepreneur Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $3.7B. We’re backed with $425M in venture financing from top-tier VC and strategic firms, including J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures, Norwest Venture Partners, Adage Capital Partners, Balyasny Asset Management, Gaingels, Harmonic Growth Partners, Menlo Ventures, IVP, Unusual Ventures, GV (formerly Google Ventures), Alkeon Capital, Battery Ventures, Sorenson Capital, Thomvest Ventures and Silicon Valley Bank.

Title: Professional Services Engagement Manager (PS EM)

As a Professional Services Engagement Manager (PS EM) , you will be instrumental in the success of Harness Professional Services. Combining your technical expertise with strong sales acumen, you’ll advocate for our service offerings and guide potential customers toward the right solutions. Collaborating closely with the Harness Sales team, you’ll ensure our services are positioned to help customers achieve their software delivery objectives effectively.

Responsibilities

• Position Harness Professional Services as a critical enabler of customer success.
• Create compelling, tailored service proposals and presentations that showcase how service offerings maximize the value of the Harness platform for customers needs.
• Conduct service workshops highlighting how Harness Services accelerate Onboarding and Adoption of the Harness platform.
• Oversee the Statement of Work (SOW) process, including drafting SOWs that align with specific customer requirements while articulating clear value and justification for the proposed services.
• Build and deliver pricing service proposals
• Partner with Harnes Sales Delivery teams to ensure service requirements are thoroughly understood and seamlessly translated into detailed design and implementation plans.
• Support Sales teams by presenting the Professional Services program.
• Collaborate with internal teams (Sales, ISEs, TPMs) and implementation partners to ensure seamless customer engagement.
  
  

Qualifications

• 5 Years of proven experience in a technical sales/services role, preferably within the software delivery or DevOps space.
• In-depth understanding of software delivery and DevOps concepts
• Experience consulting with clients on Software Delivery and Digital Transformation projects
• Excellent communication and presentation skills
• Ability to build strong relationships and collaborate effectively across internal and external teams.
• Demonstrated experience in scoping technical projects and writing concise SOWs.
• Passion for staying abreast of industry trends and innovations in software delivery.
  
  

What you will have at Harness

• Competitive salary
• Competitive compensation
• Monthly, quarterly, and annual social and team-building events
• Recharge & Reset Program
• Monthly internet reimbursement
  
  

Pay transparency

$200,000—$245,000 USD

Harness In The News

• Harness Grabs a $150m Line of Credit
• Welcome Split!
• Harness Recognized in Inc.'s Best Workplace Awards 2022
• Harness on LinkedIn: America's Great Companies to Work For -- And What You Can Learn From
• #6 - Glassdoor Best Places to Work 2021 list
• #17 on Forbes Top 50 Cloud Companies to Work For
• #47 on LinkedIn’ Top 50 Companies to Work For
• #2 on Quartz 2021 list best places to work for remote workers
• 2021 Career Launching Companies List
  
  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

Note on Fraudulent Recruiting/Offers

We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.

Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.

If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at security@harness.io. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.