Project Manager, Professional Services

Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers’ pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, Software Engineering Insights and continues to expand at an incredibly fast pace.Harness is led by technologist and entrepreneur Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $3.7B. We’re backed with $425M in venture financing from top-tier VC and strategic firms, including J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures, Norwest Venture Partners, Adage Capital Partners, Balyasny Asset Management, Gaingels, Harmonic Growth Partners, Menlo Ventures, IVP, Unusual Ventures, GV (formerly Google Ventures), Alkeon Capital, Battery Ventures, Sorenson Capital, Thomvest Ventures and Silicon Valley Bank.Position SummaryThe Professional Services Project Manager will be responsible for building and supporting our customer projects within the Implementation Engineering group, in the Customer Success Organization. In this role you will craft and evangelize repeatable processes for delivering world class customer experiences. You will use your background in program Management, and cross-functional relationship-building to align Harness resources around the projects you are driving; Including Implementation Engineers, Product Engineers,  Technical Program Managers, Technical Architects, Partner and the Sales Organization. As a Project Manager, the individual is tasked with supervising and coordinating customer projects along with managing a portfolio of projects. The main responsibility is to ensure the effective completion of client projects on or ahead of time, encompassing long-term strategic planning. Additionally, the project Manager oversees the overall project and provides strategic guidance to the team and clients.About the roleLead the delivery of multi-work stream professional services engagements with Harness’  largest strategic customers. Establish robust relationships with key customer stakeholders, including executive leaders, counterpart project / project managers, engineering, development, and security teams.Develop a delivery methodology that combines agile and project management best practices. Clearly communicate this methodology to key customer stakeholders and lead its execution by coordinating efforts between Harness customers  and Harness internal teams.Create and consistently communicate a project roadmap, highlighting dependencies and deliverables. Manage stakeholder expectations and secure approval for project milestones.Define the project strategy, covering project justification, benefits, in-scope / out-of-scope projects, timeline, schedule, and resource allocation (including the number of implementation engineers or partner engineers).Identify stakeholders, set project success criteria, and establish a work breakdown structure for all projects. Develop communication plans between projects and stakeholders, and define a project escalation path.Collaborate closely with Account Executives / CSMs to define work streams when scoping larger customer projects. This may involve reviewing proposals or Statements of Work.About youDemonstrated expertise in project management, with the capacity to spearhead the creation, documentation, and implementation of complex DevOps software implementation projectsProficient in crafting extensive programs, involving the formulation of objectives and essential metrics to evaluate and monitor project progressProficiency with forecasting and reporting project metricsBachelor’s degree in Business or engineering, or a related fieldDemonstrable understanding of DevOps specific services and technologiesAbility to structure and lead Project Management Level meetings, including but not limited to the Weekly PM meetingAbility to formulate, organize, monitor, and manage inter-connected projectsAbility to manage budgets and timelines for long-term projectsDevelop long-term plans in collaboration with customersYou will be required to be Harness certified in the CI / CD / PlatformWork LocationThis is a remote position from within the United States.What you will have at HarnessCompetitive salaryComprehensive healthcare benefitsFlexible Spending Account (FSA)Flexible work scheduleEmployee Assistance Program (EAP)Flexible Time Off and Parental LeaveMonthly, quarterly, and annual social and team building eventsMonthly internet reimbursementThe anticipated base salary range for this position is $160,000 - $172,000 annually. Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations.  The compensation package for this position also includes a commission / variable component, which is based on performance, plus equity, and benefits. More details about our company benefits can be found at the following link : . Pay transparency$160,000—$172,000 USDHarness in the news : Harness Grabs a $150m Line of CreditWelcome Split!Harness Recognized in Inc.'s Best Workplace Awards 2022Harness on LinkedIn : America's Great Companies to Work For And What You Can Learn From#6 - Glassdoor Best Places to Work 2021 list#17 on Forbes Top 50 Cloud Companies to Work For#47 on LinkedIn’ Top 50 Companies to Work For#2 on Quartz 2021 list best places to work for remote workers2021 Career Launching Companies ListAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.Note on Fraudulent Recruiting / OffersWe have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.If you believe that you have been the target of an interview / offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at security@harness.io. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (, or you can contact your local law enforcement agency.

Salary : $160,000 - $172,000