What are the responsibilities and job description for the Project Manager, Professional Services position at Harness?
Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers' pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, Software Engineering Insights and continues to expand at an incredibly fast pace.
Harness is led by technologist and entrepreneur Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $3.7B. We're backed with $425M in venture financing from top-tier VC and strategic firms, including J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures, Norwest Venture Partners, Adage Capital Partners, Balyasny Asset Management, Gaingels, Harmonic Growth Partners, Menlo Ventures, IVP, Unusual Ventures, GV (formerly Google Ventures), Alkeon Capital, Battery Ventures, Sorenson Capital, Thomvest Ventures and Silicon Valley Bank.
Position Summary
The Professional Services Project Manager will be responsible for building and supporting our customer projects within the Implementation Engineering group, in the Customer Success Organization. In this role you will craft and evangelize repeatable processes for delivering world class customer experiences. You will use your background in program Management, and cross-functional relationship-building to align Harness resources around the projects you are driving; Including Implementation Engineers, Product Engineers, Technical Program Managers, Technical Architects, Partner and the Sales Organization.
As a Project Manager, the individual is tasked with supervising and coordinating customer projects along with managing a portfolio of projects. The main responsibility is to ensure the effective completion of client projects on or ahead of time, encompassing long-term strategic planning. Additionally, the project Manager oversees the overall project and provides strategic guidance to the team and clients.
About the role
- Lead the delivery of multi-work stream professional services engagements with Harness' largest strategic customers. Establish robust relationships with key customer stakeholders, including executive leaders, counterpart project / project managers, engineering, development, and security teams.
- Develop a delivery methodology that combines agile and project management best practices. Clearly communicate this methodology to key customer stakeholders and lead its execution by coordinating efforts between Harness customers and Harness internal teams.
- Create and consistently communicate a project roadmap, highlighting dependencies and deliverables. Manage stakeholder expectations and secure approval for project milestones.
- Define the project strategy, covering project justification, benefits, in-scope / out-of-scope projects, timeline, schedule, and resource allocation (including the number of implementation engineers or partner engineers).
- Identify stakeholders, set project success criteria, and establish a work breakdown structure for all projects. Develop communication plans between projects and stakeholders, and define a project escalation path.
- Collaborate closely with Account Executives / CSMs to define work streams when scoping larger customer projects. This may involve reviewing proposals or Statements of Work.
About you
Work Location
Must be located on the East Coast within the US.
What you will have at Harness
The anticipated base salary range for this position is $160,000 - $170,000 annually. Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. The compensation package for this position also includes a commission / variable component, which is based on performance, plus equity, and benefits. More details about our company benefits can be found at the following link : https : / / www.harness.io / company / careers.
Pay transparency
160,000-$170,000 USD
Harness in the news :
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
Note on Fraudulent Recruiting / Offers
We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.
Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.
If you believe that you have been the target of an interview / offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at security@harness.io. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission's website (https : / / consumer.ftc.gov / articles / job-scams), or you can contact your local law enforcement agency.
Salary : $160,000 - $170,000
