Workplaces Experience Specialist

Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers’ pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, Software Engineering Insights and continues to expand at an incredibly fast pace.

Harness is led by technologist and entrepreneur Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $3.7B. We’re backed with $425M in venture financing from top-tier VC and strategic firms, including J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures, Norwest Venture Partners, Adage Capital Partners, Balyasny Asset Management, Gaingels, Harmonic Growth Partners, Menlo Ventures, IVP, Unusual Ventures, GV (formerly Google Ventures), Alkeon Capital, Battery Ventures, Sorenson Capital, Thomvest Ventures and Silicon Valley Bank.

Position Summary

Harness is looking for a Workplace Experience Specialist to serve as the first face of our Boston office. This role’s focus is creating an engaging and welcoming atmosphere by welcoming guests and supporting employee-facing services. This position will require the person to be in the office full-time. This role will report to the Senior Manager, Workplace Design Experience and work closely with the global Workplace Design Experience team.

About The Role

• In-office Monday through Friday during standard business hours with flexibility to work outside of standard hours as needed
• Be the main point of contact for workplace operations, focusing on providing a positive experience for team members and guests.
• Manage inbound and outbound USPS mail, packages, and various carrier deliveries.
• Oversee the day-to-day appearance of our facilities to ensure our physical spaces are clean, functional, and presentable at all times; proactively ensure any facility issues are resolved quickly.
• Monitor the Freshservice ticketing system for the Boston office and follow the process of assigning tickets to the appropriate team member.
• Coordinate the content collection and updating of our knowledge-sharing pages for the internal team playbook and external employee information pages.
• Lead daily workplace operations, utility services and ensure a safe and healthy work environment, including communicating updates in a timely manner.
• Assist in vendor management to ensure the office remains well-supplied and operates seamlessly.
• Plan and execute engaging initiatives & events to build internal culture, such as company happy hours, team-building opportunities, and in-office programming.
• Assist with new hire onboarding.
• Perform ad hoc projects and tasks.
  
  

About You

• Prior experience in Reception, Hospitality, or Customer Service role
• Ability to work from our office Mon-Fri
• Customer service oriented
• A problem solver
• Stellar communication skills and a high EQ, with an ability to strike the right tone in emails and verbal communications
• Technological literacy and ability to quickly learn and navigate new tools (MS Office, Google Mail, Slack, Zoom, Envoy, Ticketing systems, etc.)
• Super-flexible, adaptable, practical, and agile
• Experience in assisting with office relocations is a plus, although not required.
• Ability to work independently, follow directions, and work well as part of a team
• Proactive and assertive approach to completing tasks and responsibilities; excel at anticipating needs
• Excellent time management skills, ability to multitask and prioritize work.
  
  

Work Location

• Onsite in our Boston office Monday-Friday
  
  

What you will have at Harness

• Competitive salary
• Comprehensive healthcare benefits
• Flexible Spending Account (FSA)
• Flexible work schedule
• Employee Assistance Program (EAP)
• Flexible Time Off and Parental Leave
• Monthly, quarterly, and annual social and team building events
• Monthly internet reimbursement
  
  

The anticipated base salary range for this position is $65,000 to $70,000 annually. Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. The compensation package for this position may also include equity, and benefits. More details about our company benefits can be found at the following link: https://www.harness.io/company/careers.

Pay transparency

$65,000—$70,000 USD

Harness In The News

• Harness Grabs a $150m Line of Credit
• Welcome Split!
• SF Business Times - 2024 - 100 Fastest-Growing Private Companies in the Bay Area
• Forbes - 2024 America's Best Startup Employers
• SF Business Times - 2024 Fastest Growing Private Companies Awards
• Fast Co - 2024 100 Best Workplaces for Innovators
  
  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

Note on Fraudulent Recruiting/Offers

We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.

Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.

If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at security@harness.io. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.