What are the responsibilities and job description for the Technical Solutions Advisor position at Harper Corporation of America?
Company Description
Harper Corporation of America (Harper) is a leading innovator in anilox roll production and restoration for the Gravure and Flexographic printing markets worldwide. Founded in 1971, Harper has been a pioneering company in the Flexographic printing industry and continues to lead in anilox roll products and technologies. The company offers anilox rolls with various geometries and engravings, supported by a dedicated technical solutions team committed to customer success.
Role Description
This is a full-time remote role for a Technical Solutions Advisor at Harper Corporation of America. As a Technical Solutions Advisor, you will be responsible for providing technical support, troubleshooting, and customer service to help customers solve problems, improve performance, and reduce costs. On a day-to-day basis, you will use your analytical skills and effective communication to assist customers with their technical needs.
Qualifications
- Analytical Skills, Technical Support, and Troubleshooting
- Excellent Communication and Customer Service skills
- Strong problem-solving abilities and attention to detail
- Experience in a technical support role or similar position
- Knowledge of Gravure and Flexographic printing processes (preferred)
- Ability to work independently and remotely
