Ecommerce Manager

E-Commerce Account Manager

ABOUT US:

Harper Scott is a cutting-edge product design and sourcing agency in New York City. We specialize in product development and incubation, inclusive of private label consumer/retail products, branded products and premiums, gifts-with-purchase, packaging, employee gifts and rewards, and more!

We work with our clients to understand their position/voice and create an emotional connection between them and their customers through branded products and experiences.

We are also a certified B Corp, and are incredibly proud and passionate about that distinction. We work hard every day to reinforce our company values that promote “good business for the greater good.”

ABOUT THE ROLE:

Harper Scott is seeking an E-Commerce Account Manager who is an execution-minded analytical thinker with a relentless eye toward optimization. Someone who can oversee online store projects and help improve site experiences for all of our customers. 

This position will be responsible for the day-to-day management, coordination, execution and audit of a .com product(s) and sales/marketing initiatives. This involves overseeing the online content catalogs, monitoring changes made within the digital shopping experience, troubleshooting issues and supporting our client’s overall digital efforts across the online stores, as well as across the agency’s digital tools and systems overall. 

This role reports to the E-Commerce lead and will be an essential contributor to agency and customer success. This position involves fast and intensive exposure to the design and merchandise industry, so a love of learning is a must! 

WHAT YOU’LL BE DOING:

• Help drive the execution and success of assigned brand partner webstores
• Lead product merchandising, commercial economics including recommendations on MSRP, new product SKU’s, price points and discounting strategy as well as reporting for assigned E-Commerce sites
• Merchandise the E-commerce site to deliver a best-in-class product experience, using data to drive decisions and ensuring product details are always accurate and up to date
• Work cross-functionally to support the end-to-end process of bringing site optimizations and changes to life, including liaising with developers and ensuring successful deployment
• Manage 3rd Party Partners providing support for E-Commerce operations including transactional order flow, warehouse and fulfillment management
• Work closely with cross-functional teams and client stakeholders ensuring both revenue and profit opportunities contributing to profitable growth
• Lead QA and testing for all product launches, new content, and website tools and functionality
• Manage site performance reporting to ensure key understanding of online store performance for key stakeholders
• Manage all backend apps and integrations with a constant eye toward identifying issues before they arise and making it happen for customers
• Stay on top of competitive activities, industry/consumer trends and innovation to adapt latest technologies to brand sites
• Create and share QBRs internally and ultimately lead these meetings with clients

WHAT YOU BRING TO THE TABLE:

• BA/BS degree required
• A highly motivated self-starter with a deep understanding of the online customers’ needs, the product and the competitive landscape
• 3 years of experience in a similar role: In-depth understanding of E-Commerce business models in a collaborative multistakeholder environment including how to drive SKU selection, pricing and overall E-Commerce sales through innovative, effective and cost-efficient merchandising programs and strategies
• Experience working on Shopify Plus successfully developing and implementing technical enhancements for launch. Shopify Theme Development experience is preferred
• Experience with Shopify Back End Management and Content Management Systems, additional experience in Google Analytics is preferred
• Excellent communicator, able to build strong cross-functional relationships, internally and externally 
• Strong project management skills, including the ability to manage multiple projects simultaneously, prioritize effectively, and meet deadlines with sense of urgency
• Strong analytical mindset and ability to work in a fast-paced environment

NOW FOR THE PERKS:

Competitive Salaries, Health Benefits (Medical Dental Vision), 401K, Commuter Benefits, Unlimited office snacks, Generous Vacation Schedule PTO 

Harper Scott is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

*NOTE: The agency’s staff is currently working a hybrid model, both from home and in office. Unless approved as a permanently remote employee due to location, some in office attendance is expected.