What are the responsibilities and job description for the Service Assistant, GF position at Harrah's Cherokee Casino Resort?

Job Description

POSITION TITLE : Service Assistant

DEPARTMENT : Food

GRADE / FLSA STATUS : H4-Non-Exempt

BADGE COLOR / TYPE : Work Permit - Peach

REPORTS TO : Supervisor, Food Service

SUPERVISES : N / A

JOB SUMMARY :

Provide excellent service to restaurant customers and restaurant Service Persons

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES :

Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
Interact pleasantly with guests when moving through the dining room
Know the hours / days of operation
Complete prep, running, and post shift side-work requirements
Maintain a neat, clean, organized, safe and comfortable environment for our guests
Responsible for maintaining required supply levels in the dining room and service kitchens
Maintain a constant flow of soiled dishes to the kitchen and clean supplies to the dining room
Assist Servers in clearing, cleaning and resetting tables
Accommodate the needs and requests of any guest
Assist servers with delivering orders to guests when possible
Build relationships with customers
Abide by appearance standards
Delight our guests with outstanding service
Ensure service recovery activities
Handle money according to procedure
Monitor guest consumption of alcohol and intervenes as needed according to guidelines
Follow guidelines of the EBCI liquor laws as defined by the Tribal ABC Board
Adhere to regulatory, departmental and company policies / procedures in an ethical manner

MINIMUM QUALIFICATIONS :

High school diploma or GED preferred

Six months prior food service experience preferred

Must demonstrate the following essential knowledge and skills :

Legible handwriting

Ability to add, subtract, multiply, or divide quickly and correctly

Excellent customer service and communication skills required

Willing to learn and be adaptable

Attention to detail / Observant

Documented teamwork behaviors and attitudes

Neat, professional appearance with excellent personal hygiene

PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS :

Must be able to carry and balance food service tray

Must be able to attend to multiple priorities simultaneously

Must be able to be on feet for 8-hour shift

Must be able to stoop, bend, reach, kneel, twist and grasp items

Must be able to respond to visual and aural cues

Must be able to read, write, speak, and understand English

Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke

Must be able to work a flexible schedule including weekends, evenings, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 2.14.23

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