What are the responsibilities and job description for the Service Manager position at McCarthy Tire Service Co?
Service Manager Asheville, North Carolina
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Job Description
The purpose of the Commercial Tire Service Manager is to provide the daily direction and distribution of service work orders to the commercial tire technician. In addition, the service manager provides oversight of the work performed to ensure proper safety procedures and processes are followed so that customer needs are met in the most timely, effective, efficient and safest manner possible.
Duties and Responsibilities
Responsibilities :
Manage Service Techs to hit and exceed monthly revenue numbers
Manage all overtime according to business volume
Manage team staggered work schedule
Monitory Quality of all service work performed
Generate computer work orders for all products / labor being installed on vehicles
Assist sales department with scheduling incoming work to the shop
Submit service department payables to Location Manager for approval and payment :
Utilize PO system
Scrap Tires disposal processing (OOSTA)
Purchase Orders (Acquiring from customer)
Accounts Payable
Create AS400 work order (quotes, estimates, std and generic WO), edit, match and close
Review and correct Negative and Zero Cost Inventory
New Hire Orientation
Employee scheduling
Duties :
Review work orders for accuracy before closing
Work with billing clerk to ensure tire billing is correct
Proper billing codes utilized
Correct customer number selected
Closed within 72 hours of generation
Help with billing as needed
Manage tooling and training needs of service techs and mechanics
Assist and oversee organization and cleanliness of shop
Assist in warehouse (inventory, load / unload, barcoding)
Pricing of products to in-house customers
Schedules the maintenance of domiciled company vehicles
Specialized knowledge :
Knowledge of commercial tire structure, MRT process, tread designs
Knowledge of commercial tire service procedures & safety requirements
Ability to match customer application to available product offering
TIA certification preferred
Ability to read and write store reports
Identify and work toward resolution of all customer service issues and concerns
Abilities :
Ability to interact with all levels within the organization and client base.
Ability to work well within a team and manage / lead a team
Ability to work independently with minimal supervision
Ability to work effectively under pressure and time constraints
Ability to learn quickly and take on new responsibilities
We invest in our associates for the long term. We offer :
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and / or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
