Security supervisor

ESSENTIAL FUNCTIONS :

• Assists Security Manager & Security Shift Managers in accomplishing security and valet departmental goals and objectives.
• Coordinates the daily security and valet operations on an assigned shift while ensuring that excellent, courteous, and prompt guest service is provided by all employees.
• Ensures employee satisfaction by providing two-way communication, training, schedules, and timely performance appraisals.
• Exhibits sound decision-making attributes, motivates employees and exhibits effective supervisory skills.
• Provides administrative assistance to the Security Shift Manager including scheduling and payroll.
• Has a thorough and sound working knowledge of Illinois Gaming Board Minimum Internal Control Standards as well as Harrah’s Entertainment Internal Control Submissions.
• Maintains and enforces policies and procedures to protect the company assets as well as guest safety (both internal and external).
• Monitors incident reports ensuring accuracy and efficiency. Initiates investigatory process when appropriate.
• Provides testimony in court when required.
• Ensures cleanliness, organization and safe conditions of driveways, sidewalks, hotel entrance, lobby, and luggage storage areas.
• Executes arrangements for all Casino and VIP guests such as VIP valet treatment.
• Maintains knowledge of the hotel, community and special events in-order to accurately provide guest with information.
• Acts as a role model and coaches while developing employees using a consistent, approachable demeanor and clearly articulates expectations.
• Adheres to regulatory, departmental and company policies in an ethical manner.
• All other tasks as assigned by the Security Manager and VP of Finance.

REQUIREMENTS :

• High school diploma or equivalent required; college degree preferred.
• Previous supervisory experience preferred.
• 1-2 years experience with Guest Safety, valet operations or other related casino experience required.
• CPR / AED certification required (If not currently certified, must obtain within first 90-days of employment).
• Must be 21 years of age or older.
• Valid driver’s license with no outstanding moving violations.
• Proficiency in Microsoft Office and Outlook.
• Ability to work a rotating shift with fluctuating days off.
• Must possess excellent verbal, written, and communication skills.
• Must be flexible to work all shifts and possess a professional appearance and demeanor
• Must be able to foster teamwork and a sense of urgency in accomplishing tasks.
• Must be able to produce a cohesive team environment while working with all levels in the organization.
• Must be able to work independently and in a team environment.
• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
• Must be able to speak distinctly and persuasively to others.
• Must be able to work at a fast pace and in stressful situations.
• Must have computer skills in Microsoft Office, CMS or LMS.
• Must have demonstrated strong managerial and leadership skills in previous position(s).
• Internal candidates must meet transfer eligibility requirements.

JOB DEMANDS :

• Lifts up to a maximum of 20 lbs. and may occasionally lift up to 150 lbs.
• Must be able to carry objects weighing up to 20 lbs.
• Must be able to work in areas containing secondary smoke, high noise levels, bright lights and dust.
• Position requires 25% standing, 25% sitting, 40% walking, 10% running.
• Must be able to stand and walk for entire shift and mobility to move easily around entire property.
• Requires some bending, pushing, kneeling, stooping and reaching overhead.
• Requires frequent climbing.
• Must be able to respond to touch, speech, smell, aural and visual cues.
• Must be able to work in a fast-paced environment involving constant public contact.

Last updated : 2024-06-11