Front Office Equity Trading Support Specialist

Global financial services company has immediate need for a Front Office Trading Support professional with equity electronic trading system experience including platforms, products and services used by institutional traders. You will oversee trade resolution, connectivity issues, post-trade services, client onboarding, order routing, and market data integration issues. You will manage the creation of accounts, oversee the resolution of trading issues, and roll out new tools and services for front office traders. You will investigate and escalate system issues to production support teams, and provide training, and screen configuration on electronic trading platforms.

Responsibilities

• Provide daily application support and troubleshooting for clients and internal trade desks using proprietary tools, escalating issues to development teams as necessary.
• Address client customization requests within algorithmic trading systems and ATS platforms.
• Analyze and resolve issues related to order routing, trade flow, and post-trade processes.
• Manage team communication channels, queues, and mailboxes to ensure timely and prioritized action on requests.
• Adhere to incident and problem management procedures, analyzing trends and patterns.
• Assist in product testing and project-related tasks.
• Work within a shift Rota to provide support coverage for the Americas from 7 AM to 6 PM.
• Contribute to the 'follow the sun' support model by collaborating with global teams in APAC and EMEA for pre-market health checks.
• Conduct regional start-of-day health checks to ensure platform processes are operational and all members are connected.
• Occasionally work weekends for major upgrades or out-of-hours testing.

Qualifications

• 3-5 years of experience working with FIX protocol in an equity electronic trading environment.
• Working knowledge of algorithmic equity trading, the global equities markets, including US market specifics
• Experience working with common industry algorithms such as VWAP, TWAP, IS, and POV
• 3 years of application support experience in a Linux environment.
• Understanding of US/Canadian equity market structure and electronic trading flows.
• Proven experience with MSSQL, Oracle, and Sybase databases, including writing queries.
• 2 years experienced in Windows Server environments.
• Familiarity with troubleshooting network issues, such as firewall and routing problems.
• Strong understanding of OMS/EMS workflows. Working knowledge of at least one buy-side or sell-side Order Management System.
• Scripting experience (PERL, Python, Powershell, Bash etc)
• Ideal for someone who thrives under pressure in a front-office support role, supporting business growth and enhancing support functions.
• Ability to communicate with stakeholders at all levels, including technical teams, clients, traders, quants, and executives.
• Analytical, disciplined problem-solver with excellent organizational skills.
• Driven by customer satisfaction and support excellence.
• Team-oriented with a willingness to participate in new projects and assist other departments.
• Demonstrates core business values through day-to-day work ethic.

Desired

• Knowledge of DevOps principles and workflows, including collaboration with Development teams
• Experience with automation tools (Ansible, Puppet etc.)
• Experience supporting message-based architecture (Solace, Tibco, MQ etc.)
• Experience with industry-standard monitoring tools (ITRS, Prometheus or similar)
• Familiarity with industry-standard monitoring tools (e.g., ITRS).
• ServiceNow, Control-M and Elastic (ELK stack) familiarity
• AWS or other cloud computing experience.
• Committed to adhering to Service Level Agreements (SLAs) and minimizing Mean Time to Resolve (MTTR).