Account Manager, Member Services

POSITION SUMMARY:
HBSE seeks a self-starter who will be responsible for building relationships with our full season members that result in the renewal and growth of our season ticket revenue base. This is achieved through face-to-face interactions, consistent proactive touchpoints, and creating unique experiences and WOW moments.

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE BELOW:

• Maximize and drive individual and organizational renewal percentages for full season members.
• Create and build relationships with members and final decision makers through email, face-to-face meetings, events, etc. to achieve their desired outcome of their full season membership purchase.
• Generate and achieve new revenue goals through:
• Upselling current members.
• Generating referrals from current members that lead to a new membership, partial, group tickets, or single event suites.
• Qualifying prospects outside of the office.
• Respond and solve all member requests, concerns and inquiries in a timely manner.
• Produce creative WOW moments for members based on knowledge of their interests and membership usage that will leave a lasting impression.
• Troubleshoot issues as they arise and determine appropriate resolution for members (i.e., discretion to provide complimentary dinners, private meet and greets, etc.).
• Assist and attend events such as member parties/gatherings, town hall meetings, networking events, etc.
• Ideate new member benefits and service initiatives to help achieve annual renewal goal.
• Develop and execute unique ways to offer elite-level experiences to members as part of growing our industry-leading membership program.
• Maximize gamedays/nights by staffing the Membership Lounge with the service team and executing client visits to existing members and potential new prospects.
• Execute sales through open communication with clients, office visits, game or event visits, and off-site business meetings.
• Other duties as assigned.

QUALIFICATIONS:

• A minimum of (6) months’ experience as a top sales producer, preferably in the sports or entertainment industry.
• A degree or diploma in business, communications, marketing, sport management, or related field preferred.
• Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization.
• Excellent communication and presentation skills, both written and oral.
• Demonstrated ability to work independently and to self-motivate.
• Strong time management, organizational, and problem-solving skills.
• Extremely coachable and eager to learn every day.
• Highly motivated individuals with a strong desire to build a career in the sports business.
• Flexibility in working extended hours including nights, weekends, and holidays as required.
• Proficiency in Microsoft Office, Archtics, and SalesForce CRM preferred.

OUR BENEFITS:

• Medical/Dental/Vision/Flexible Spending Accounts (all LGBT friendly)
• Pretax Transportation Benefit
• Generous parental leave policies
• 401K (100% up to 5% is matched, after 1 year of service)
• Unlimited Paid Time Off
• 13 Paid Holidays
• ½ Day Summer Fridays
• Complimentary or Discounted Sports & Concert Tickets
• On Site Fitness Rooms
• Other League & Partner Discounts

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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