What are the responsibilities and job description for the Account Manager, Member Services position at New Jersey Devils?
WHO WE ARE:
Founded by Josh Harris and David Blitzer, Harris Blitzer Sports & Entertainment (HBSE) includes in its portfolio the Philadelphia 76ers, the New Jersey Devils, leading venue Prudential Center in Newark, N.J., the Delaware Blue Coats, and the Utica Comets. Led by some of the best and brightest minds across a diverse spectrum of industries, HBSE positions itself as one of the most pioneering, innovative global sports and entertainment businesses to date. HBSE also strives to positively impact the local communities in which it operates through the powerful platform of sports.
HBSE offers an energetic work environment built on collaboration, growth, and a quest to excel in everything we do. Prudential Center in downtown Newark, N.J. hosts more than 175 concerts, family shows and special events annually and is the fourth-ranked sports and entertainment venue in the U.S. by Pollstar and Billboard. It is home to the New Jersey Devils, a renowned NHL franchise with three Stanley Cup championships and a proud, passionate fan base.
The Philadelphia 76ers organization is one of the most storied franchises in American sports, winning three championships led by some of the most iconic athletes in NBA history. The 76ers have attracted the industry’s top leadership talent from the NBA, NFL, NHL, MLB, MLS, UFC and NCAA, resulting in one of the most exciting, rewarding, and dynamic work environments within the sports industry. The 76ers offer a best-in-class workplace culture built on collaboration, growth, and a quest to excel in everything we do.
OUR COMMITMENT TO DIVERSITY:
OUR COMMITMENT TO DIVERSITY:
At HBSE, we engage, represent and reflect diverse voices of employees, players fans and communities. We are dedicated to hiring the best talent from the communities where we live, work and play – across all groups and levels; supporting and developing every employee to reach their potential; and creating an inclusive environment that allows team members to bring their true authentic selves to work.
POSITION SUMMARY:
HBSE seeks a self-starter who will be responsible for building relationships with our full season members that result in the renewal and growth of our season ticket revenue base. This is achieved through face-to-face interactions, consistent proactive touchpoints, and creating unique experiences and WOW moments.
HBSE seeks a self-starter who will be responsible for building relationships with our full season members that result in the renewal and growth of our season ticket revenue base. This is achieved through face-to-face interactions, consistent proactive touchpoints, and creating unique experiences and WOW moments.
RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE BELOW:
- Maximize and drive individual and organizational renewal percentages for full season members.
- Create and build relationships with members and final decision makers through email, face-to-face meetings, events, etc. to achieve their desired outcome of their full season membership purchase.
- Generate and achieve new revenue goals through:
- Upselling current members.
- Generating referrals from current members that lead to a new membership, partial, group tickets, or single event suites.
- Qualifying prospects outside of the office.
- Respond and solve all member requests, concerns and inquiries in a timely manner.
- Produce creative WOW moments for members based on knowledge of their interests and membership usage that will leave a lasting impression.
- Troubleshoot issues as they arise and determine appropriate resolution for members (i.e., discretion to provide complimentary dinners, private meet and greets, etc.).
- Assist and attend events such as member parties/gatherings, town hall meetings, networking events, etc.
- Ideate new member benefits and service initiatives to help achieve annual renewal goal.
- Develop and execute unique ways to offer elite-level experiences to members as part of growing our industry-leading membership program.
- Maximize gamedays/nights by staffing the Membership Lounge with the service team and executing client visits to existing members and potential new prospects.
- Execute sales through open communication with clients, office visits, game or event visits, and off-site business meetings.
- Other duties as assigned.
QUALIFICATIONS:
- A minimum of (6) months’ experience as a top sales producer, preferably in the sports or entertainment industry.
- A degree or diploma in business, communications, marketing, sport management, or related field preferred.
- Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization.
- Excellent communication and presentation skills, both written and oral.
- Demonstrated ability to work independently and to self-motivate.
- Strong time management, organizational, and problem-solving skills.
- Extremely coachable and eager to learn every day.
- Highly motivated individuals with a strong desire to build a career in the sports business.
- Flexibility in working extended hours including nights, weekends, and holidays as required.
- Proficiency in Microsoft Office, Archtics, and SalesForce CRM preferred.
OUR BENEFITS:
- Medical/Dental/Vision/Flexible Spending Accounts (all LGBT friendly)
- Pretax Transportation Benefit
- Generous parental leave policies
- 401K (100% up to 5% is matched, after 1 year of service)
- Unlimited Paid Time Off
- 13 Paid Holidays
- ½ Day Summer Fridays
- Complimentary or Discounted Sports & Concert Tickets
- On Site Fitness Rooms
- Other League & Partner Discounts
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.