What are the responsibilities and job description for the Salesforce Administrator position at Harris Computer?
Job Duties And Responsibilities
- Maintain SFDC partnership and platform including renewal management and negotiations
- Meet with decision makers, system owners and end users to define business, financial and operation requirements, and system goals
- Identify and resolve system issues and escalations
- Identify, plan, and implement new SFDC features and functions in response to business needs and because of new SFDC versions
- Conduct new employee orientation and ongoing training sessions on SFDC to promote and support standard business practices, operations, and adoption
- Perform tests, including end-user reviews; for modified and new systems, and other post implementation support
- Develop and document all proposed changes to current workflow, in order to optimize processes within the organization
- Research available applications for extension and improvement of Salesforce capabilities
- Perform data management, including importing, exporting, and maintaining data integrity
- Create and maintain reports and dashboards to help users and executives gain insights
- Manage tool security and compliance requirements to ensure the protection of customer and business data
- Make updates to approval workflows (as defined by sales/operations leaders)
- Make updates to sales workflows and processes (as defined by sales/operations leaders)
- Provide reporting and analytics (as needed/defined by sales/operations leaders)
- Make updates to Conga Contracts for SFDC and Conga Sign (as defined by sales/operations leaders)
- Make updates to sales orders and quote templates (as defined by sales/operations leaders)
- Maintain and support SFDC integrations to other MEDHOST systems
- Perform user profiling, management, and terminations
- A bachelor’s degree preferred
- 1-3 years experience with Salesforce administration and proof of certification required
- Microsoft Office Suite - proficiency in Excel is a must, advanced skills desirable
- Experience with data improvement and migration a plus
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