Bilingual Client Service Specialist, Dental (Mobile)

About Harris County Public Health:
Harris County Public Health (HCPH) includes a network of more than 700 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.

Position Overview:
The Client Services Specialist performs programmatic, administrative and logistical duties of a difficult nature involving considerable variety and complexity of assignments and requiring independent judgment in applying guidelines to assigned work tasks.  This role is key to implementation of the day-to-day program activities and/or services for the dental programs of Harris County Public Health (HCPH). The Client Services Specialist is responsible for facilitating all tasks in accordance with all HCPH and Dental Program protocols. This role requires the adaptability to work in multiple capacities to ensure efficient operations for the clinics, mobile unit, community programs and school-based programs.

Duties & Responsibilities:

• Provide preparation, set-up, and support for dental programs and events, encompassing patient registration, preparation, and event logistics.
• Prepare and assemble supplies and documents required for dental events, maintain an inventory of dental resources, and ensure timely submission of requests for additional supplies.
• Greet patients/participants upon arrival, coordinate patient registration, and ensure proper integration of all event/visit documents into the appropriate computer program.
• Maintain an active, reliable presence at health fairs and other community venues, furnishing accurate information for community members seeking dental services within HCPH programs.
• Conduct follow-up calls and communication with patients/participants and prospective individuals.
• Answer telephone inquiries, screen calls to determine the nature and urgency of inquiries, refer calls as appropriate, and schedule appointments with dental clinical staff. Instruct patients as needed regarding further resources, confirm scheduled appointments, and update appointment status in Dentrix electronic records.
• Prepare and utilize reports to ensure accuracy, support proper records documentation, and document patient and community encounters. Additionally, perform patient eligibility screening and verify insurance eligibility.
• Provide age-specific dental education to patients and participants. 
• Other duties as assigned.

Education:

• High School diploma or GED equivalency
• Health related technical field certification or Associate degree

Experience:

• Six months experience in a clinical office setting or community program

Licensure:

• Valid driver's license
• Basic Life Support for Healthcare Providers if required for certification or CPR

Language:

• Must be bilingual (English/Spanish)

Knowledge, Skills & Abilities:

• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Excellent communication skills (verbal and written)
• Ability to work well with public and staff members
• Must use your personal mobile device for our Multifactor Authentication process

Core Competencies:
Organizational Leadership

• Understands the organizational mission
• Understands ethics and public good; is concerned with public trust
• Demonstrates respect for the opinions and beliefs of others

Collaboration

• Contributes to an inclusive workplace where equity, diversity, inclusion, and individual differences are valued and leveraged to achieve the vision and mission
• Demonstrates a sense of responsibility for the success of the group
• Collaborates with others to improve quality and address needs

Innovation

• Ability to adapt to change

Interpersonal Abilities/Personal Characteristics

• Treats others with courtesy, sensitivity, and respect
• Behaves in an honest, fair, and ethical manner
• Assesses and recognizes own strengths and weaknesses
• Uses sound judgment
• Self-motivated
• Organizes and maintains work environment to allow for maximum productivity

Communication

• Communicates clearly and effectively, both orally and in writing 

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

• Full Time | Regular
• Monday - Friday | 8:00a.m. - 5:00p.m.; However, times may vary due to the variability of an event-based schedule
• Other days and hours as necessary

• This job operates in both a clinical environment as well as in alternative community-based settings including mobile dental events in different locations throughout Harris County.
• This role routinely uses standard office equipment such as computers, phones, photocopiers and scanners.

• This role requires the ability to lift, carry, push, pull up to 50 pounds and bending & standing for periods at a time.

• Mobile Dental Team
• Primary Reporting Address: 7457 Harwin Drive, Suite 324, Houston TX, 77036
• This position is part of the Mobile Dental Team, which requires travel to multiple community locations within Harris County. Applicants must be flexible and willing to work at various locations.

Salary : $41,600