Bilingual Client Service Specialist, Dental (Pasadena)

• Provide preparation, set-up, and support for dental programs and events, encompassing patient registration, preparation, and event logistics. 
• Prepare and assemble supplies and documents required for dental events, maintain an inventory of dental resources, and ensure timely submission of requests for additional supplies. 
• Greet patients/participants upon arrival, coordinate patient registration, and ensure proper integration of all event/visit documents into the appropriate computer program. 
• Maintain an active, reliable presence at health fairs and other community venues, furnishing accurate information for community members seeking dental services within HCPH programs. 
• Conduct follow-up calls and communication with patients/participants and prospective individuals. 
• Answer telephone inquiries, screen calls to determine the nature and urgency of inquiries, refer calls as appropriate, and schedule appointments with dental clinical staff. Instruct patients as needed regarding further resources, confirm scheduled appointments, and update appointment status in Dentrix electronic records. 
• Prepare and utilize reports to ensure accuracy, support proper records documentation, and document patient and community encounters. Additionally, perform patient eligibility screening and verify insurance eligibility. 
• Provide age-specific dental education to patients and participants. Other duties as assigned.

• Six months experience in a clinical office setting or community program 

• Health related technical field certification or Associate's degree

• Valid driver's license 
• Basic Life Support for Healthcare Providers or Cardiopulmonary Resuscitation (CPR)

• Must be bilingual in English and Spanish

• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook) -Excellent communication skills (verbal and written) 
• Ability to work well with public and staff members 
• Must use your personal mobile device for our Multifactor Authentication process 

• Understands the organizational mission 
• Understands ethics and public good; is concerned with public trust 
• Demonstrates respect for the opinions and beliefs of others 

• Contributes to an inclusive workplace where equity, diversity, inclusion, and individual differences are valued and leveraged to achieve the vision and mission 
• Demonstrates a sense of responsibility for the success of the group 
• Collaborates with others to improve quality and address needs Innovation 
• Ability to adapt to change 

• Treats others with courtesy, sensitivity, and respect 
• Behaves in an honest, fair, and ethical manner 
• Assesses and recognizes own strengths and weaknesses 
• Uses sound judgment 
• Self-motivated 
• Organizes and maintains work environment to allow for maximum productivity 

• Communicates clearly and effectively, both orally and in writing

Position Type, and Typical Hours of Work:

• Full Time | Regular

• Monday – Friday | 8:00a.m. – 5:00p.m.; However, times may vary due to the variability of an event-based schedule

• Other days and hours as necessary

Work Environment:  

• This job operates in both a clinical environment as well as in alternative community-based settings including mobile dental events in different locations throughout Harris County.

•  This role routinely uses standard office equipment such as computers, phones, photocopiers and scanners.

Physical Demands:

• This role requires the ability to lift, carry, push, pull up to 50 pounds and bending & standing for periods at a time.

Work Location:

• Primary Reporting Address: 3737 Red Bluff Rd., Pasadena TX 77503

• Must be willing to travel to work at multiple clinic locations within Harris County, as directed.

Salary : $35,360