What are the responsibilities and job description for the Helpdesk Technician position at Harris County?
As a Helpdesk Technician, you will play a crucial role in our IT support team, providing technical assistance and support to our employees, customers, and partners in a timely and professional manner. This position is ideal for individuals with prior experience in IT support who are looking to further develop their skills and contribute to a dynamic work environment. You will have the opportunity to utilize your expertise in troubleshooting hardware and software issues, ensuring the efficient operation of our organization's IT infrastructure while delivering exceptional customer service.
Duties and Responsibilities:
- Provide technical support to end-users via phone, email, or in person, resolving issues promptly and effectively.
- Diagnose and troubleshoot hardware, software, and network problems, implementing timely solutions to minimize downtime.
- Install, configure, and maintain desktops, laptops, printers, and other peripheral devices, ensuring optimal performance and reliability.
- Collaborate with team members to assist in the setup and maintenance of user accounts, access permissions, and security protocols.
- Escalate complex technical issues to senior technicians or system administrators, providing detailed information and recommendations for resolution.
- Document support interactions, solutions provided, and troubleshooting procedures, maintaining accurate records for future reference.
- Conduct routine maintenance tasks and updates on network infrastructure components to ensure optimal performance and security.
- Assist in the planning and implementation of IT projects and initiatives, contributing valuable insights and technical expertise.
- Stay informed about technological advancements and best practices in IT support, actively participating in professional development activities and knowledge sharing sessions.
- Foster positive relationships with end-users, customers, and partners, delivering superior customer service and support experiences.
Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net
All applicants must register and take the HRRM Clerical Skills Test and score a minimum of 80% with a typing speed of 25 W.P.M. and 80% accuracy.
https://www.governmentjobs.com/careers/harriscountytx/jobs/998426/hrrm-clerical-skills-test
Please see testing instructions in the General Information section below.
Education and Experience:
- High School Diploma or G.E.D. equivalent from an accredited educational institution.
- Experience in a technical support role or similar position, with a demonstrated ability to resolve IT issues effectively.
- Experience in end-user training or support.
- Experience in installing, configuring, and utilizing PC compatible computer hardware and software, including MS Windows and MS Office.
- Familiarity with basic networking concepts and protocols.
- Strong leadership skills.
- Ability to work under stress and manage multiple projects simultaneously.
- Willingness to work overtime and flexible hours as required.
- Willingness to travel to any destination required for office projects.
- Ability to lift and move a minimum of fifty pounds.
- Excellent verbal and written communication skills.
- Ability to advance at designated career development pace.
- Ability to expand technical skills through personal study or outside schooling when necessary.
- Ability to work in a team environment and independently.
- Excellent analytical, decision-making, and organizational skills.
- Ability to act as a role model for professionalism.
- Ability to work under strict time constraints, prioritize work, and meet deadlines.
- Excellent customer service skills and ability to handle customers politely and courteously.
- Ability to train others.
- Eligibility for employment in the United States.
- Testing will be required (Grammar 80%, Typing 25 words per minute with 80% accuracy).
NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
- Associate’s Degree in Computer Science or a related field of study preferred.
- A Certification is preferred.
Register Online for the HRRM Clerical Skills Test using the following link: https://www.governmentjobs.com/careers/harriscountytx/jobs/998426/hrrm-clerical-skills-test
- Click the above link to the HRRM Clerical Skills Test registration page.
- Click on "Apply" to submit your request for testing.
- You will receive a test invitation and instructions via e-mail within 48 hours.
- You will have no more than 5 calendar days to access and complete testing.
- Your score will be automatically uploaded to your application.
- The test may be taken once every 30 days.
- Most recent test scores are retained for up to 6 months.
Position Type and Typical Hours of Work:
Regular Full-time
Hours will be discussed during departmental interview.
Salary:
$18.00 - $18.50 Hourly
- Depends on Qualifications
Based on 26 pay periods
Note: Upon receiving a conditional offer of employment, all applicants are screened for the presence of illegal drugs. The Harris County District Clerk’s Office has an employment-at-will policy.
Employment is contingent upon passing a background check and drug screen.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
Salary : $18 - $19
