What are the responsibilities and job description for the Monitoring Operator position at Harris County?
About Harris County and Universal Services:
Harris County Universal Services (Universal Services) is transforming the way the County does business and seeking an experienced, Monitoring Operator to join our team.
Universal Services is the enterprise IT solutions center for the departments and offices of Harris County, providing Information Technology, Public Safety and Justice Technologies, 311 Constituent Engagement Services, Fleet Services, and Records and Information Governance Services.
Harris County is the third largest and most diverse county in the nation, with a population of more than 4.7 million, rivaling the size of the entire state of Louisiana. Harris County Commissioners Court, the County’s governing body, directs a budget of more than $4 billion providing essential services including flood control, infrastructure, healthcare, housing, and justice administration.
This is a great time to join Universal Services as we enhance critical services to Harris County residents and internal customers.
Position Summary:
The Monitoring Operator responds to alarms by following the information provided on instruction screens and takes necessary actions, including making outgoing calls to verify alarms, dispatching the appropriate authorities, and notifying responsible parties. All alarm handling procedures are properly documented within the designated system. Alarm processing is completed in accordance with departmental guidelines, and clear reset instructions are provided to customers during both outbound alarm calls and inbound callback inquiries. Additionally, inbound calls related to alarm callbacks are received and addressed as needed.
The Day-to-Day Responsibilities:
Monitors fire, security and duress systems and responds appropriately to all alarm situations, emergencies, and calls.
Prepares accurate, current, and thorough recordings and reports of all situations.
Retrieves information and performs data entry using appropriate computer programs.
Reviews and analyzes surveillance video.
Communicates diplomatically on a routine basis with elected and appointed officials, County employees, contractors, vendors and user tenants.
May issue and maintain accounts of County access and identification cards.
May be required to work alone in a secured area for eight hours or longer with all breaks being confined to within the sound of telephone and alarm monitors and may be required to remain on-site for extended periods during emergency conditions.
May assist supervisor with clerical and administrative support and training of less experienced co-workers.
Performs other duties as assigned.
Harris County is an Equal Opportunity Employer https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net. This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
All applicants must register and take the HRRM Clerical Skills Test and score a minimum of 80% with a typing speed of 35 wpm and 80% accuracy.
https://www.governmentjobs.com/careers/harriscountytx/jobs/998426/hrrm-clerical-skills-test
Please see testing instructions in the General Information section below.
Education:
High School Diploma or GED
Experience:
Minimum 2 years’ experience as monitoring operator or in a Customer Service environment.
Knowledge & Skills:
Must be skilled in the use of personal computer.
Strong troubleshooting and problem-solving skills.
Ability to generate grammatically correct written reports, log-entries, and correspondence.
Typing 35 WPM
Must have the ability to react in a calm, polite, patient and efficient manner in times of highly stressed or emergency situations, and a proven ability to multi-task in a fast pace, team environment.
Must be a self-starter, able to work productively without immediate supervision, and assume additional responsibilities as necessary.
Applicants for this position will be subject to a criminal background check that includes being fingerprinted. This applies to any position with network access to Criminal Justice Information Services (CJIS) or access to an area where CJIS is received, maintained or stored either manually or electronically (i.e. custodian, maintenance). Automatic Disqualification:
- Convictions, probation, or deferred adjudication for any Felony, and any Class A Misdemeanor
- Convictions, probation, or deferred adjudication for a Class B Misdemeanor, if within the previous 10 years
- Open arrest for any criminal offense (Felony or Misdemeanor)
- Family Violence conviction
NOTE: Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
Education:
Some college
Experience:
Minimum 3-year experience as monitoring operator or call center environment.
Working knowledge of security, fire and access control systems
Register Online for the HRRM Clerical Skills Test using the following link: https://www.governmentjobs.com/careers/harriscountytx/jobs/998426/hrrm-clerical-skills-test
- Click the above link to the HRRM Clerical Skills Test registration page
- Click on "Apply" to submit your request for testing
- You will receive a test invitation and instructions via e-mail within 48 hours
- You will have no more than 5 calendar days to access and complete testing
- Your score will be automatically uploaded to your application
- The test may be taken once every 30 days
- Most recent test scores are retained for up to 6 months
Location:
406 Caroline St., Houston, TX 77002
Work Schedule:
4:00 pm – 12:00 am
40 Hours per Week | Monday - Friday
Subject to Early Mornings, Evenings, Nights, Weekends & Holidays as Needed
Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
