What are the responsibilities and job description for the Field Technician - Texas position at Recovery Monitoring Solutions LLC?
Recovery Monitoring Solutions is a leading provider of treatment and offender monitoring services, with corporate offices in Dallas, TX.
POSITION SUMMARY
Duties include servicing and managing field installations of participants. Acts as liaison for field locations to include contact with the courts and agencies in the designated geographic area of service. Provides local support and training to area courts and agencies.
ESSENTIAL FUNCTIONS:
o Provide prompt and thorough customer service to participants, supervision officers and senior court/county officials.
o Install (office or jail) and deactivate technology devices on monitored participants.
o Process incoming/outgoing calls with company personnel, referring agencies, and clients to troubleshoot equipment abnormalities.
o Perform device maintenance (typically device replacement or adjusting strap size/fit).
o Schedule and conduct follow up appointments with courts and agencies in the area.
o Document all pertinent information electronically in monitoring system database.
o Maintain cleanliness of inactive equipment.
o Review participant fee accounts and process payments.
o Represent the company at local events/conferences, when assigned.
QUALIFICATIONS:
o One (1) year of experience customer service preferred.
o Must have a good MVR (motor vehicle report) and a current valid date driver’s license.
