Program Supervisor, HART

• Collaborate closely with the operations team and program leadership to ensure smooth and efficient daily operations of the Holistic Assistance Response Team (HART) program.  
• Supervise and support HART program staff, providing guidance, training, and performance evaluations to maintain high service standards and foster effective teamwork.
• Assist in the development and execution of programmatic and operational strategies to enhance program efficiency, service delivery, and community impact. 
• Coordinate and schedule division-wide community outreach activities, ensuring proper staffing, resource allocation, and collaboration with engagement and outreach teams to meet program goals.
• Monitor and report on program outcomes, partnering with the operations team to track performance metrics and ensure accurate documentation of results. 
• Facilitate the successful enrollment of program participants in relevant services by collaborating with with internal and community partners and agencies to ensure access to resources.
• Conduct field assessments to identify operational challenges, providing feedback and recommendations to the operations team and program leadership to continuous program improvement. 
• Build and maintain strong relationships with community stakeholders and partners, working with the engagement and outreach team to strengthen program visibility and engagement. Conduct presentations, as needed.
• Assist the program leadership in strategic planning, program evaluation, and the execution of key initiatives to ensure alignment with program goals and objectives.
  
  

Education: 

Experience:

• Minimum of two (2) years of supervisory experience, including managing teams, providing guidance, training, and performance evaluations. 
• Minimum of two (2) years experience in an alternative 911 response or similar emergency response program. 

 Knowledge, Skills and Abilities:

• Excellent written and verbal communication skills, with the ability to interact effectively with diverse stakeholders, including program staff, community partners, government officials, and the public.
• Strong skills using MS Office Software such as MS Word, Excel, and PowerPoint. 
• Proficient in collecting, analyzing, and reporting on program data to evaluate performance, track outcomes, and inform decision making.
• Strong ability to lead, motivate, and manage teams effectively, fostering a collaborative work environment and ensuring high staff performance.
• Skilled in resolving conflicts within teams or with external stakeholders, ensuring that issues are addressed constructively and do not impact program operations. 
• Ability to adapt to changing conditions, think critically, and solve complex problems in dynamic, high-demand environments.
• Knowledge of community outreach and engagement, including coordinating division-wide activities and building relationships with local agencies and stakeholders.
• Strong data tracking and reporting skills, with the ability to monitor program outcomes, assess performance metrics, and maintain accurate documentation. 
• Knowledge of conducting field assessments, identifying operational challenges and providing actionable feedback for continuous improvement.

• Ability to obtain and filter information, identify, and address key issues relevant to the achievement of strategic organizational goals. 
• Exceptional project management skills to manage a variety of projects simultaneously.  
• Positively influence all levels within the organization to drive change and enable effective coordination. 
• Ability to create strong, positive working relationships. 
• Previous experience building and managing high performance teams. 
• High-level of flexibility in fast-paced environments. 
• Must be a Systems-level thinker. 
• Proactive, self-motivated, and mission-driven. 
• Progressive, intrapreneurial leadership style to enable systemic change. 

Leading Change 

• Creates strategic change within and outside the organization to meet organizational goals. 
• Develops new insights into situations, encourages new ideas and innovations. 
• Takes a long-term view and builds a shared vision with others, acts as a catalyst for organizational change. 
• Deals effectively with pressure; remains optimistic and persistent even under adversity.
• Recovers quickly from setbacks. 

• Fosters an inclusive workplace where equity, diversity, and individual differences are valued and leveraged to achieve the vision and mission. 
• Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and providing opportunities to learn through formal and informal methods. 
• Fosters and inspires team commitment, spirit, pride, and trust. Facilitates cooperation and motivates team members to accomplish group goals.
• Holds self and others accountable for measurable high-quality, timely, and cost-effective results. 
• Anticipates and meets the needs of internal and external customers. 
• Makes well-informed, effective, and timely decisions. 

Building Coalitions

• Develops networks and builds alliances, collaborates across boundaries to build strategic relationships. 
• Identifies external and internal politics that impact the work of the organization. 

• Treats others with courtesy, sensitivity, and respect.
• Behaves in an honest, fair, and ethical manner and models high standards.
• Assesses and recognizes own strengths and weaknesses.

• Treats others with courtesy, sensitivity, and respect.
• Behaves in an honest, fair, and ethical manner and models high standards.
• Assesses and recognizes own strengths and weaknesses.

Diversity, Equity, Inclusion 

• Encourage a respectful and collaborative work environment that recognizes and celebrates diversity, equity, and inclusion. 

• Identify inequitable practices and policies and assist in implementing strategies to ensure equitable outcomes. 

• Demonstrate awareness and respect of cross-cultural differences and create inclusive programmatic solutions.

• Practice cultural humility to build honest relationships with co-workers and the community that will ultimately enhance workplace culture and deliver better community health program. 

NOTE: Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

• Position Type and Typical Hours of Work: This is a full-time position. Days and hours of work are typically Monday through Friday, from 8am to 5 pm with evenings and weekends as necessary; depending on division needs and community engagement events. 

• This position involves both a professional office environment and fieldwork, requiring travel to external locations for site assessments, meetings, and hands-on tasks.

• Must be able to lift up to 50lbs, have the ability to stand, bend, and or sit for extended periods of time. 

• Harris County Public Health: Community Health & Violence Prevention Division - 1111 Fannin St. Houston, Texas. 77002.