What are the responsibilities and job description for the Pharmacy Operations Specialist position at Harris Teeter?
Summary: Support day-to-day operations of pharmacies within a district or region. Assume overall responsibility for providing training on the technical and clinical aspects to associates in order to execute company strategies and achieve financial targets. Provide district support for all operations related functions, including training, best practices, compliance, and standards.
Demonstrate the Department’s mission statement to:
“Take Excellent care of our Customers and our Fellow associates. Improve the health of our patients, our associates and their families. Provide the absolute best customer service and patient care in each of our Pharmacy markets as measured by each and every customer.”
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Be an example for leading World Class Customer Service.
Assist in rolling out new standards and best practices developed by Pharmacy Operations and monitoring compliance to those standards and best practices.
Provide feedback to Regional and Corporate teams on opportunities to improve operational efficiencies.
Complete scheduling processes to properly staff all stores with required pharmacists during operating hours
Produce and assemble materials and documents needed for meetings, training sessions, presentations and other day-to-day needs.
Prepare, read and understand inventory preparation and reporting documents.
Maintain communications between pharmacists and Pharmacy Operations Managers.
Create reports/spreadsheets.
Supervise and coordinate training events/activities.
Provide reporting and follow through for product recalls, contests, recaps, etc.
Observes to validate best practices and behaviors are in place with all associates. Celebrate, coach, teach, and train where appropriate.
Provide coaching, teaching and training to support action plans developed for a location.
Ensure associates receive the appropriate training and are capable of resolving issues independently.
Ensure associates complete all required training programs.
Collaborate with Pharmacy Operations Managers on delivering overall goals/initiatives.
Support compliance with recordkeeping and occurrence reporting.
Support pharmacy rollout plans.
Travel to assist with pharmacy rollout plans.
Must be able to perform the essential functions of this position with or without reasonable accommodation.
Competency:
To perform the job successfully, an individual should demonstrate the following competencies:
Delivers World Class Customer Service - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect.
Communicates effectively and candidly - Communicates clearly and directly, approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.
Achieves results through teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.
Leads through positive influence – Demonstrates strong character; builds partnerships; models a conscious balance between work and personal life; takes personal responsibility for own development; role models leadership qualities such as motivation, inspiration, passion and trust.
Coaches and develops others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.
Leads change and innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.
Executes with excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.
Provides clear and strategic direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.
Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.
Qualifications - External
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Must be at least 18 years of age
High School Diploma or GED, required
National Pharmacy Technician certification, preferred
National Pharmacy Technician certification must be obtained within 9 months of being hired into this job
Two years certified technician experience, preferred
Strong attention to detail
Demonstrated ability to work collaboratively with regional and store personnel
Excellent leadership, team building, organization, problem-solving, computer and oral/written communication skills
Proficient Microsoft Office skills
Proficient EasyFill Pharmacy Retail Network (EPRN) skills
Valid driver’s license
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Must be at least 18 years of age
High School Diploma or GED, required
National Pharmacy Technician certification, preferred
National Pharmacy Technician certification must be obtained within 9 months of being hired into this job
Two years certified technician experience, preferred
Strong attention to detail
Demonstrated ability to work collaboratively with regional and store personnel
Excellent leadership, team building, organization, problem-solving, computer and oral/written communication skills
Proficient Microsoft Office skills
Proficient EasyFill Pharmacy Retail Network (EPRN) skills
Valid driver’s license
Salary : $55,000 - $80,100
