What are the responsibilities and job description for the Member Services Representative position at Harrisburg Chamber of Commerce?
Job Overview
We are seeking a dedicated and enthusiastic Member Services Representative to join our team. This role is essential in providing exceptional customer service and support to our members while promoting a positive experience. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to handle various tasks efficiently in a fast-paced environment.
Duties
- Answer calls/emails to assist member inquiries, ensuring a welcoming atmosphere.
- Process transactions accurately using the CRM system, including registration and invoicing. (will be taught the CRM)
- Provide information about products, services, sponsorship opportunities & events.
- Assist in Event, Seminar, Networking Coordination & Execution,
- Onboarding New Members
- Assist in maintaining accuracy of membership records including CRM database and documents (digital and physical
- Attention to Detail including data entry and recordkeeping, as well as maintaining records or documents (both physical and digital)
- May assist in preparing reports, presentations and or documents.
- Maintain cleanliness and organization of the member services area.
- Additional Duties as assigned
Requirements
- This position is the first interaction with members in all areas and events.
- Previous experience in sales, customer service is preferred but not required
- Attention to detail is required.
- Ability to handle multiple projects is preferred.
- Ability to communicate clearly and effectively with others.
- Willingness to learn new systems and processes related to member services.
Join our team as a Member Services Representative where your contributions will make a difference in our community!
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Expected hours: 20 – 25 per week
Shift:
- 4 hour shift
- Day shift
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Harrisburg, SD 57032 (Required)
Ability to Relocate:
- Harrisburg, SD 57032: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $20