What are the responsibilities and job description for the Front Desk Manager position at Harrison Group?
The Harrison Group is a 3rd generation family business that has been owned and operated in Ocean City, Maryland, since 1951. The Harrison Group operates over fifteen hotels and seven restaurants from Ocean City, Maryland, Virginia Beach, Corolla, North Carolina, and Jacksonville Beach, Florida. The Harrison Group portfolio is constantly evolving. Yearly renovations take place at all of our properties to enhance and refresh the experience for our guests. Great effort is taken to continually improve our locations, enrich our guest experience, and perfect our hospitality. Beyond our current location, the Harrison Group is always looking to the horizon for new opportunities to expand and transform other markets. Join us on our exciting journey as we continue to evolve and grow.
Harrison Group is an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. We believe that enables us to grow as a company while serving customers throughout our communities. Black, Indigenous and People of Color, women, LGBTQIA , and persons with disabilities are encouraged to apply.
Front Desk Manager Responsibilities :
- Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety
- Scheduled primarily during PM shift
- Check accommodations, make sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
- Maintain a professional and high-quality service-oriented environment at all times.
- Act as manager on duty for the hotel in the absence of the Front Office Manager, dealing with complaints, problem solving, disturbances, special requests, and any other issues that may arise
- Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, and evaluations, and delivering recognition
- Ensure the accurate completion of the daily night audit in a timely fashion.
- Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling, and purchasing
- Manage the night shift in the department, ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
- Must actively participate in the decision-making process on guest relocation for nights when over capacity, execute accordingly and ensure a smooth relocation process
- Performs additional duties as needed.
Minimum Requirements :
