What are the responsibilities and job description for the Moder - Title and Closing Client Success Manager position at Harrison National Employment, LLC (Archwell Holdings, LLC)?
Our client, a Tech forward Outsourcing Company, is seeking a remote Title and Closing Client Success Manager to join their growing team.
The Client Success Manager will lead the client facing team and must have a strong background in title insurance and real estate closings. Must possess exceptional leadership skills, extensive knowledge of title regulations, and a proven track record of building and maintaining client relationships.
Job Requirements :
- Provide guidance and support to staff members, including training, mentoring, and performance evaluations.
- Act as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction.
- Oversee the title insurance process from start to finish, including conducting title searches, preparing commitments and policies, and closings processes.
- Develop and implement strategies to expand the division's client base and increase revenue opportunities.
- Stay current on industry trends, regulations, and best practices to ensure compliance and mitigate risk.
- Collaborate with stakeholders to facilitate smooth and successful real estate transactions.
- Maintain accurate records and documentation of all transactions in accordance with client, company, and regulatory requirements.
- This position has direct reports. Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Maintain regular and punctual attendance
- Comply with all company policies and procedures
- Performs other related duties as assigned
Qualifications :
