Permanent Supportive Housing Case Manager

Permanent Supportive Housing

HRCSB is seeking compassionate and independent individual to join HRCSB’s Permanent Supportive Housing (PSH) team as a full-time Case Manager. This position will work closely with individuals who are seriously mentally ill and seeking community housing. The Case Manager is responsible for accessing, linking to and monitoring services and resources. The position requires knowledge of a wide range of individual service approaches and resources for individuals with serious and persistent mental illness; skills in delivering services and crisis interventions, and ability to work cooperatively and effectively with individuals.

Our team is seeking a qualified candidate who is skilled at coordinating with multiple service providers, knowledgeable about community resources, eager to take on new challenges, possesses strong problem-solving skills and can work independently. Strong organization and documentation skills are essential to the role.

Graduation from an accredited college or university with a bachelor’s degree in human services or a related specialty plus one year of experience in a mental health, developmental disabilities, or substance abuse setting; or any equivalent combination of education and experience which provides the required knowledge, skills and abilities.

General Statement of Duties:

Works with HRCSB’s Permanent Supportive Housing (PSH) program to provide intensive, community-based case management to individuals with serious mental illnesses, who are experiencing either current or recent homelessness or unstable housing. This position will provide service coordination and work as part of the PSH team to help participants maintain housing and mental health stability. The position is supervised by the Permanent Supportive Housing Supervisor. Regularly scheduled supervision is provided, as well as consultation and assistance necessary to accomplish the work. This position requires the ability to work with considerable independence and sound judgment, willingness and ability to utilize supervision, the ability to effectively coordinate and collaborate as part of multiple teams, and commitment to working with individuals whose needs may be challenging to meet.

This position is classified non-exempt under the Fair Labor Standards Act.

Major Essential Functions:

Provides face-to-face services to participants in the PSH program utilizing case management to assist participants in gaining housing stability and engagement in participant driven treatment services;

Manages a caseload of individuals with serious mental illness and housing instability, some of whom have multiple disabilities;

Assesses, secures, monitors, and coordinates multiple services according to client’s needs;

Actively communicates and coordinates with the PSH team;

Provides supportive counseling to persons with serious mental illness, and their family members as appropriate;

Provides crisis intervention/emergency services;

Assures compliance with agency policy, client rights, confidentiality, licensure regulations, and Medicaid regulations as applicable;

Completes agency and third party documentation in a timely manner.

Supports participant and PSH team with move in or move out process. Must be able to lift up to 25lbs

Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect; insures that staff protects carefully the confidentiality of clients;

Participates in team meetings;

Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service;

Demonstrates a desire and willingness to continue growing and learning professionally, as evidenced by participation in appropriate workshops, seminars, and conferences;

Performs other related duties consistent with the mission of the Harrisonburg-Rockingham Community Services Board.

Required Knowledge, Skills and Abilities:

Extensive knowledge of a wide range of client service approaches and resources for individuals with serious and persistent mental illness and housing instability; skills in delivering services and crisis interventions; ability to work cooperatively and effectively with clients, co-workers, and service providers from the community with an emphasis on homelessness and affordable housing; ability to make use of local community resources to meet client’s needs; knowledge of and adherence to basic ethics appropriate for helping professions; ability to write and document services concisely and effectively; demonstrated good judgment; good interpersonal skills. Basic computer literacy and word processing skills preferred.

Additional Requirement:

Possession of a current, valid driver’s license and acceptable driving record.

Minimum Education and Experience:

Graduation from an accredited college or university with a bachelor’s degree in human services or a related specialty plus one year of experience in a mental health, developmental disabilities, or substance abuse setting; OR any equivalent combination of education and experience which provides the required knowledge, skills and abilities.

Other Information:

Equipment: Telephone, copy and fax machine, vehicle, PC, word processing software, electronic health record.

Work Environment: General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels. Community settings, facilities, individual’s homes with environment as determined by occupant.

Work Location: 1241 N. Main St., Harrisonburg; individuals’ homes, facilities, and/or community settings.

Work Hazards: Standard hazards associated with a mental health treatment environment including hazards associated with problem behaviors. Use of universal precautions required.

Work Schedule: Monday through Friday, regular office hours between the hours of 8am-5pm; very occasional evening and weekend hours may be required; additional hours as needed to perform job requirements. Regular and reliable attendance is required.

HIPAA Access Level 2:

Full read/write access to protected health information (PHI), limited to the minimum necessary, for all clients directly served or assigned, as well as all clients indirectly served through case consultation, clinical supervision, program management, or coverage requirements. Staff at Level 2 are allowed to seek out client PHI as necessary to perform their assigned duties but are expected to exercise due precautions to limit exposure to any PHI which is outside the scope of their need to know. Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.

HRCSB is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment. Applicants who require accommodation to participate in the job application process may contact Human Resources at recruitment@hrcsb.org.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person