Social Community Manager

Position Reports to: Social Media Manager 

Ideal Experience: 7-10 years, previous agency experience is preferred 

This position is available in any of the following offices: Columbus OH or Toledo OH. Our preference is hybrid or full-time to the above locations. 

THE ORGANIZATION 

Hart is a full-service, independent brand transformation agency that creates growth for middle-market companies in the new experience economy. For over 60 years, Hart has been a valued strategic and creative partner to brands aiming to reach higher. Our promise of Every Day Greater™ is an outgrowth of our distinctive capability to move audiences from apathy to advocacy by designing and deploying empowering, unified brand experiences. Join us in our never-ending quest to move brands to better places for a better world.  

THE ROLE 

• Dedicated social media support to one of the agency’s flagship clients: Ohio Liquor 
• Participates in virtual and in-person meetings with the client 
• Obsessed with the operations, fans and ecosystem of the client 
• Understands the ins and outs of the client by diving into the business objectives 
• Directs the agency’s approach around customer care and community management 
• Incorporates industry standards into the approach 
• Develops infrastructure documents to align client/agency 
• Advises on social media software to assist 
• Revisits the response matrix based on results 
• Reports out actions and results 
• Provides ‘surprise and delight’ efforts for the client 
• Integrates social listening into the approach 
• Revisits and develops brand social and channel strategies 
• Loves everything social and creating great work across channels 
• Passionate around the growth of social personnel and the team 
• Stays up to date with the latest social media best practices, technologies (i.e. channels) and metric considerations 
• Ability to analyze dashboards and reports for internal/external distribution that include in-depth insights and recommendations for growth 
• Represents activities via presentations to internal teams and clientele 
• Competitive mindset to deliver leading results on behalf of Hart’s clientele 
• Understands brand voice and personality and is able to execute that voice based on channel audiences 
• Background in content management and/or copywriting 
• Naturally analytical and curious 
• Bachelor's degree in business, marketing, journalism, public relations or related field 

PERSONAL SKILLS AND CHARACTER TRAITS 

• You enjoy the creative atmosphere and energy a modern agency setting provides. 
• You have very strong interpersonal skills and top-notch verbal and written communication skills.  
• You can empathize with clients, partners, and stakeholders in politically challenging environments and work well under pressure within given timeframes. 
• You are deeply fluent in digital, eager to learn, and want to grow rapidly in our organization. 
• You are an inclusive and supportive team player who can work in cross-functional teams with people of different grades and backgrounds. 
• You have a penchant for results and an entrepreneurial mindset; you bring a can-do mentality to everything you touch. 
• You can work fast and independently with great precision and accuracy. 

WHAT WE OFFER 

• An exciting and intellectually challenging job within a leading, independent brand transformation agency that honors and lives its values: 
• We are Champions for Others. 
• We are Human-First. 
• We Act as One. 
• We incite New Growth.  
• We invite Exploration. 
• A fruitful salary, perks, and benefits package. 
• A hybrid work environment. 
• Generous amount of paid time off annually paid holidays. 
• Flexible spending accounts for health and dependent care.  
• Health Savings Account option with employer match.  
• Paid short-term and long-term disability coverage.  
• Daily snacks, beverages, and full access to our on-site tavern and lounge. 
• An employee experience that fosters and provides deeper connections, vital flexibility, personal growth, holistic well-being, and shared purpose. 

We employ great people from an ever-widening variety of backgrounds – not just because it’s the right thing to do but also because we believe that diverse perspectives make our agency stronger and more innovative. If you share our values, come find your place in our community. Meet us on @_hartinc and hartinc.com/careers to learn more.  

Hart is an equal opportunities employer and continually seeks to advance the concepts of equal employment opportunity to all applicants and employees. As such, Hart does not discriminate on the basis of race, color, religion, sex, national origin, age, mental or physical disability, or status as a protected veteran. This policy applies to all personnel activities and conditions of employment.