What are the responsibilities and job description for the Customer Service Representative position at Hartfiel Automation Inc?
Mission of the Role
Communicates with customers via phone, fax or email to process orders and requests. Works in a team environment to support outside sales teams.
Education/Experience
Associates degree from accredited college or technical school and/or one to three years experience in Customer Service or related field is desired. Education and/or experience requirements may be waived at management discretion.
Customer Service Accountabilities
· Communicates with customers via phone and email to process orders, returns and handle general questions and complaints.
· Estimates date of delivery to customer based on knowledge of vendors’ production and delivery schedules.
· Research and find solutions to customer problems.
· Prepares quotations and coordinates the details for the sales teams.
· Prepares all information on new customer for input into customer database.
· Develops and maintains relationships with suppliers as necessary.
· Solicits sale of new products and services.
· Schedules appointments for outside sales staff.
· Receives inbound calls and converts into additional opportunities.
· Serves as a supplier delegate.
· Tracks stock levels of customer specific inventory.
· Attends and participates in weekly team funnel meetings.
· Other miscellaneous duties as assigned by supervisor.
· Follows all quality processes and procedures as established by The Hartfiel Company.
· Operates within the intended framework of The Hartfiel Company’s mission, values, and vision statements.
· Work hours are structured in that the representative must be available to clients during the normal course of business.
· The nature of work is office clerical. Sitting / Standing utilizing phone, computer, and office products. Maximum of 10 lbs lifting infrequently.
Salary : $15 - $21
