What are the responsibilities and job description for the Central Intake Coordinator (LPN, Office, Medical) - HomeCare position at Hartford HealthCare at Home?
Description
Job Schedule: Full TimeStandard Hours: 40
Job Shift: Shift 1
Shift Details: Monday thru Friday 8am to 4:30pm with some weekend requirement - 1 weekend every 2 months, 1 major and 2 minor holidays per year
Work where every moment matters.
Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network as a Central Intake Coordinator.
Hartford HealthCare at Home, the largest provider of homecare services in Connecticut, has been fulfilling our mission for more than 115 years. Our Person-Centered Care Model allows our employees to learn and grow within our organization, all while providing integrated support to the patient. As part of Hartford HealthCare, we leverage cutting edge technology to provide quality care in our client's home. Most importantly, our employees are appreciated for the real differences they make in both the lives of their clients and their clients' families.
Collaborate and communicate with Primary Care Providers and home care staff to ensure continuity of medical care, to include obtaining, clarifying, validating service requests and completing verbal orders.
Communicate with transitional care staff, clinical colleagues, physician's offices, and home care staff to coordinate homecare orders, follow up appointments, risk factors, insurance parameters and goals of care.
Ensure collection and appropriateness of referral documents to support sound medical practice.
Reviews demographic and clinical pre-admission documentation, ensuring accuracy of information. Reviews referring and transfer documents and medication list for accuracy and adherence to regulatory compliance and assuring the transitional care processes are implemented.
Consistently communicates with HHCAH management to make sure all issues and problems are seamlessly handles so that both the patient and the referral sources are satisfied with the results and process.
Providing consultation to referral source on community resources and home care issues.
Ensuring adherence with referral management protocols, policies and procedures.
Building and supporting positive, effective relationships across the continuum and with the patients and communities we serve.
Utilizing sound clinical judgment identifying risk and safety concerns and triaging appropriately.
Responding to internal and external communication timely and accurately.
Acts as a liaison to SSO, HHCAH staff, departments and customers both internally and externally
Locate and follow-up on transfer patients and communicates status to clinical teams and onsite TCCs
Assist Homecare Customer Coordinators with F2F requirements and MD verification, when work volumes are high
Adheres to the practice of confidentiality (HIPAA and other state/federal regulations) regarding patients, families, staff and the Agency
Demonstrates H3W Leadership Behaviors and supports the team in culture and team building initiatives.
Qualifications
Education:
RN or LPN with an active license to practice in the state of CT.
Bachelors degree preferred
Minimum Experience
1. Minimum of three years nursing experience in clinical specialty area.
Preferred Experience
1. Minimum two years in homecare
Knowledge, Skills and Ability Requirements:
Ability to effectively communicate at all levels within the organization and share knowledge, ideas and information.
Demonstrated success in project management planning and leadership ability.
Able to understand problem situations, solve problems and independently assess a wide variety of tasks in order to effectively take action to identify solutions to benefit the business initiative.
- Knowledge of relevant industry standards and proper process application to project or new business/service venture.
Ability to balance financial, quality, people and customer expectation appropriate to business situation.
Intermediate to advanced MS Outlook, Word, Excel and PowerPoint, and Microsoft Project.
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
