What are the responsibilities and job description for the Hartford Family Winery - Full Time Direct Sales Associate position at Hartford-Jackson, LLC?
We are open to full-time and part time applicants. We are also open to hybrid or in-winery work location.
POSITION SUMMARY: Primary responsibility will be focused on selling our limited production wines to our member base over the phone. This includes both wine club members and non-club members.
ESSENTIAL FUNCTIONS/DUTIES:
Direct Sales: 85% of job
- Acquire commanding knowledge of wines, vineyards, winemaking, appellations, winery, and sense of place.
- Phone and Internet Outreach to Wine Club Members to provide information on events and tasting room experiences, to build customer rapport, update membership data, and to sell wine.
- Enter sales orders, ensuring orders are complete and accurate.
- Assist with implementation of programs to grow Wine Club membership and manage attrition rate.
- Communicate directly with all customers by Phone and Internet, as assigned by supervisors, to effectively sell and upsell wine, wine club membership, event participation, and related products.
- Assists with hosting customers in the Tasting Room as needed (fill-in or with particular customers where a relationship has been built)
Manage Complete Customer Database, Reporting, and Legal Compliance: 15% of Job
- Obtain all customer information and update and Maintain customer records online.
- Manage and maintain complete customer database including but not limited to critical contact information, secure credit card data, club membership status, customer insights, buying preferences, buying history, comments and transaction history.
- Ensure legal compliance with inter-state shipping regulations and restrictions for all direct sales orders.
- Complete Reports as Assigned by Supervisors
JOB REQUIREMENTS:
Essential Skills, Experience, and Education:
- Ability to work independently, take initiative and be self-directed, as well as work collaboratively with a diversity of individuals at all organizational levels.
- Ability to effectively communicate with diverse client group.
- Possess strong customer service orientation, tact and diplomacy.
- Excellent verbal and written communication skills.
- Ability to understand and follow written and verbal instructions.
- Strong organization, problem-solving, and analytical skills.
- The ability to work and manage multiple priorities in a fast-paced, dynamic environment with enthusiasm, while maintaining a high level of detail is required.
- Strong computer proficiency and data entry experience.
- Commitment to excellence and high standards.
- Team player
- Ability to maintain a professional appearance and demeanor.
- Ability to work weekends and evenings on occasion.
- Computer skills including MS Word, Excel, and PowerPoint. JD Edwards experience preferred.
- Two years’ experience in an office environment; wine industry experience preferred.
- College degree preferred.
Physical Requirements:
- Ability to utilize a computer, including entering data for long spans of time.
- Ability to lift 50lbs.
WAGE TRANSPARENCY:
The base pay for this role ranges from $21.08 - $30.02 per hour. Compensation will be determined by candidate experience, skills, and location.
BENEFITS:
- Health Benefits – Medical, Dental, Vision, Disability & Life insurance
- 401k with employer match
- Accrual for vacation, Paid Health Time, 11 paid holidays & floating holidays
- Paid volunteer time - 16 hours per year
- Learning & Development opportunities
- Modern Health virtual mental health & coaching visits
- Wine discounts!
At Jackson Family Wines, we respect, celebrate, and take pride in each other’s differences. Together we nurture a culture that embraces fairness, acceptance and belonging. We believe that diversity, equity, and inclusion drive our best innovation, enrich our employees, and connect us to our customers and global community. We aspire to evolve in our commitment for a better future and one that is rooted for good.
Salary : $21 - $30