What are the responsibilities and job description for the Automotive Service Advisor/Writer position at Hartnell Chevrolet?
Job Title: Service Advisor
Location: Hartnell Chevrolet, Southeastern WI
Position Overview: We are seeking a Service Advisor who will act as the primary point of contact for customers bringing their vehicles in for service. The ideal candidate will have a strong desire to help customers, provide transparency in the service process, and collaborate with our technicians and parts associates to ensure that each service request is completed in a timely and efficient manner.
Key Responsibilities:
- Set, confirm, and prepare for customer appointments to streamline their service experience.
- Greet customers promptly, ensuring a friendly and professional interaction.
- Determine vehicle service needs based on customer input, a vehicle walk-around, and technician’s multi-point inspection.
- Produce detailed repair orders with full transparency, including cost estimates and time frames for each service.
- Communicate regularly with Technicians and Parts Associates to ensure the timely completion of all work.
- Provide consistent follow-up with customers on the status of their vehicle.
- Maintain superior product knowledge to effectively assist customers with service maintenance needs, warranty inquiries, and other related concerns.
Qualifications:
- 1 years of dealership experience preferred.
- High School diploma or equivalent required.
- Strong passion for delivering exceptional customer experiences.
- Ability to achieve individual performance goals.
- Excellent communication and interpersonal skills.
- Ability to thrive in a fast-paced environment.
- Valid in-state driver’s license with an acceptable, safe driving record.
Why Join Us:
- Competitive Pay: $40,000 - $70,000 per year, based on experience.
- Performance Bonuses based on service department success.
- Comprehensive Benefits Package: Health insurance, vision & dental coverage.
- 401(k) Plan with company match to help you plan for the future.
- Paid Time-Off and Paid Training.
- Flex Spending Account for healthcare and dependent care.
- Employee Discounts and a Vehicle Purchase Program for employees.
Job Type: Full-Time
Job Type: Full-time
Pay: $40,000.00 - $72,240.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
- Rotating weekends
Work Location: In person
Salary : $40,000 - $70,000