What are the responsibilities and job description for the Membership Coordinator position at Hartselle Area Chamber of Commerce?
Membership Development, Retention & Engagement (90%)
- Execute the board-approved Member Development Plan for both prospective and active members.
- Manage the chamber’s Tiered Dues benefits program, ensuring accurate benefit delivery.
- Maintain an up-to-date membership database in GrowthZone.
- Implement a proactive Member Retention Plan, including identifying at-risk members and conducting personal outreach.
- Respond promptly and professionally to membership inquiries.
- Support billing, payment processing, and collections to maximize membership revenue.
- Compile accurate and timely reports on membership trends and performance.
- Lead the Chamber Ambassador Program to increase engagement and retention.
- Analyze member feedback to improve chamber programs and events.
- Coordinate member recognition activities such as ribbon cuttings, grand openings, and social promotions.
- Onboard new members, monitor benefit usage, and ensure fulfillment of membership agreements.
- Handle QuickBooks: reconcile accounts, review transactions, and submit monthly reports
- Provide staff support for all chamber-related events including retail promotions, fundraisers, seminars, campaigns, trade shows, retreats, and special events as directed by the President/CEO.
- Greet and assist visitors, and handle phone inquiries with professionalism.
- Perform other tasks and responsibilities as assigned by the President/CEO.
- Strong interpersonal and communication skills
- Excellent organizational, time management, and problem-solving abilities
- High attention to detail and comfort working with financial data
- Experience with CRM systems (like GrowthZone) and QuickBooks preferred
- A proactive and service-oriented mindset
Salary : $40,000 - $45,000
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