Order Pickup / Receiving / Special Order Coordinator - MDF

Hartville Hardware is excited to announce the opening of our new store in Middlefield, Ohio, coming this summer! As we expand, we’re looking for dedicated individuals to join our team and be part of this exciting new chapter.

At Hartville Hardware, we believe that a happy, engaged team delivers exceptional customer service. Our commitment to treating each team member with fairness and respect fosters a positive work environment where everyone feels valued and supported.

Who We Are:

As a locally owned and operated company, we take pride in leading the markets we serve, driven by a team that consistently goes above and beyond for our customers. With 82 years of industry experience, Hartville Hardware has built a strong reputation for excellence. For over 52 years, we have provided a workplace where many of our team members have built lifelong careers, some serving for more than 40 years.

What We Offer:

Compensation Package:

• Competitive Salary: We offer a competitive base salary commensurate with your skills, experience, and the current market standards.
• Benefits: Comprehensive health insurance coverage, including medical, dental, and vision, ensuring the well-being of you and your family.
• Paid Time Off: Generous paid time off (PTO) allowance, allowing you to maintain a healthy work-life balance.
• Retirement Planning: 401(k) retirement savings plan with company matching, empowering you to plan for your future financial security.
• Professional Development: Opportunities for ongoing professional development
• Team Member Discounts: Exclusive discounts on our products/services, fostering a culture of appreciation for our valued team members.
• Wellness Programs: Participation in wellness programs designed to enhance your overall health and well-being.

Our Values and Expectations:

At Hartville Hardware, we seek individuals who thrive in a collaborative environment and embody our core values:

• We do whatever it takes – Committed to excellence and problem-solving.
• We give more than is expected – Going above and beyond for customers and teammates.
• We are long-term focused – Building careers and relationships that last.

If you’re passionate about customer service, enjoy working in a supportive team environment, and want to be part of something new and exciting, we invite you to join our Middlefield Hartville Hardware family!

Position Summary

The Order Pickup/Receiving Clerk and Special Order Coordinator ensures the efficient administration of incoming and outgoing special orders, providing exceptional service to both internal team members and external customers. The ideal candidate will play a critical role in ensuring orders are processed accurately, picked up promptly, and handled professionally to maintain our high service standards.

Key Responsibilities

• Order Management:

• Process, organize, and manage special orders from the point of arrival to final pickup.
• Track order statuses to ensure timely fulfillment, communication, and resolution of delays or discrepancies.
• Verify the accuracy of incoming orders, ensuring product quality and alignment with customer expectations.

• Customer Service:

• Provide exceptional service by proactively contacting customers regarding order status, pickup reminders, and issues.
• Handle inquiries related to special orders, resolving concerns with professionalism and empathy.
• Greet customers during order pickup, ensuring a smooth and pleasant transaction experience.

• Team Collaboration:

• Coordinate closely with various departments (e.g., sales, receiving, and customer service) to streamline internal processes.
• Assist team members by providing up-to-date information on order statuses and offering support as needed.
• Foster a positive working relationship with vendors to ensure the timely delivery of special order items.

• Inventory and Documentation:

• Accurately manage records of all special orders, including order documentation, tracking logs, and customer receipts.
• Maintain organized storage areas for orders awaiting pickup.
• Conduct regular inventory checks to confirm all special order items are accounted for and in good condition.
• Vendor Coordination: Follow up with vendors to confirm order status, address discrepancies, and ensure timely delivery of special order items.

• Process Improvement:

• Identify and recommend opportunities to enhance the order management process to improve efficiency and customer satisfaction.
• Stay informed of industry best practices and trends to help keep Hartville Hardware at the forefront of service excellence.

Qualifications

• Experience: Prior experience in retail, order coordination, logistics, or customer service is preferred.

• Skills:

• Strong organizational and time-management skills.
• Excellent interpersonal and communication abilities.
• Proficiency with order management software or retail POS systems.
• Ability to multi-task in a fast-paced environment.
• Attention to detail and problem-solving skills.

Work Environment & Physical Requirements

• Ability to stand, walk, and lift up to 70 lbs during shifts.
• Hours will be Monday-Friday from 7am-4pm