What are the responsibilities and job description for the Field Service Technician position at Hartwig?
The Job
A Field Service Technician (Service Engineer) contributes to the success of Hartwig by keeping our customers' CNC machine tools running at peak operating levels by performing preventive maintenance.
This is a great entry level opportunity for someone with mechanical maintenance experience who wants to learn about CNC machines. Main responsibilities of this full-time role based in the Kansas City, MO area include:
- Conduct efficient and timely preventive maintenance to include changing fluids, filters and checking accuracy of calibrations
- Recommend maintenance modifications and improvements to machines, equipment and processes
- Train and instruct customers on preventive maintenance best practices
- Schedule preventive maintenance customer visits
- Increase field sales by promoting the PM program and other opportunities
- Conduct inventory counts
- Ability to complete necessary tasks in our service software and timecard system on a daily basis
- Traveling to customer sites, usually within 2 hours from home, with occasional overnight travel
The Skills
Individuals who ideally fit this role should meet the following qualifications:
- Above average mechanical and electrical aptitude
- Relevant mechanical or preventive work experience, inspection and/or repair experience
- Demonstrated commitment to customer satisfaction
- Excellent attention to detail and follow through
- Ability to work independently, a go getter that finds the next customer that needs our help
- Someone who doesn't mind getting dirty or working in hot/cold environments
- Good driving record and valid driver's license to ensure fleet vehicle insurability
The Organization and Our Benefits
Our team of over 200 professionals throughout the U.S. is dedicated to helping manufacturers control and power the growth of their business. To achieve this, we are given the tools and training for success. In addition to a comprehensive first year training program and on-going professional development, Hartwig provides a full benefit package including health, dental, vision, life and disability insurances.
Compensation is also a key element in your decision to join the team. Our 401k program has a 20% match and employees are bonus eligible.
As a Service Engineer, you will also be provided a uniform allowance, laptop, cellphone and company vehicle.
With over 60 team members who have been with us 10 years or longer and over 12,000 installations since our founding in 1960, the company has gained a reputation for superior service, integrity and support. We would be honored to have you consider joining our team.
Hartwig, Inc., including all operating subsidiaries, is an Equal Opportunity Employer - M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.
